-
February 2024 by Arlene Askins
Staff stayed a register talking, 5 baskets full of stock to be put out left at end of isle and customers sifting through them while shelves were all but empty.. new prices way0 pm onup .. I won't be back.
-
January 2024 by Josh George
Very poor experience at the Franklin Goodwill today. First started with no dressing rooms being open, so I was unable to try on clothes I was interested in buying.Then, I waited in line at the register, only to find out that the person in front of me was completing a return. Only for me to move over to another register, which by then another cashier had opened up another lane, and multiple people who weren’t even in line at the time I was, were already being checked out. No communication whatsoever. Cashier could have at least told me that she was processing a big return and that it would be better if I moved over to another line instead of wasting time in her line like I did.Most importantly though, is I bought a nice ceramic mug for my wife. The cashier I had wasn’t even going to put my cups in a bag. I had to ask him to bag them. And then, he didn’t even bag the ceramic mug. So, my wife will never get to enjoy the nice mug I bought her because due to there being no wrapped protection, the mug fell onto my floorboard while driving, and the handle shattered.The service at this location was subpar today, to say the very least. I’ve been a loyal Goodwill shopper for years, and the ONLY time I have ever been so mad after a Goodwill visit before was the time (at another location) when a customer put her hands on me and pushed me, and the location refused to kick her out of the store despite multiple other witnesses to it. So for this visit today to compare to something as severe as being physically assaulted speaks volumes to how bad the service is here!
-
January 2024 by David T.
The reason you don't see any "good deals" at this location despite it being in a more affluent area is that the higher quality donations rarely make it to the sales floor... they are segregated upon receipt and sent to the online store where a bigger profit can be made for the company. If you drive thru the donation tunnel beside the store on a busy Saturday and see what's being donated verses what's actually on the sales floor, you'll see what I mean. They throw better stuff away back at the warehouse than they usually have on the retail sales floor as well... why I don't know. Just "quality" management I guess. The employee pilfering is pretty rampant too. Lots of the good stuff goes home with the dock workers at the warehouse. Ever wonder why you rarely see any good flat screen TVs in the stores? It's not because they aren't getting donated... they just rarely make it to the sales floor. Goodwill is not a charity, they are a corporation posing as one.
-
October 2023 by Erin James
There are two African American males working at the drop off pick up spot. They are absolutely amazing and truly made this experience so much more pleasant for me and my friend I would highly recommend using this facility due to these employees that were so kind.
-
September 2023 by Teresa Stafford
This goodwill has the best selection of quality furniture. Drexel, Sligh, Pottery Barn, Thomasville, Crate and Barrel, etc... You have to go frequently to get the good items since they turn over product every other day. Alot of junk but some incredible finds as well. I've purchased most of my Ralph Lauren, Pottery Barn, and 1 Arhaus rugs here as well all for $14.00 or less. All of my vintage lamps for $12.00 or less. They have raised the prices which is disappointing but mostly remain a good value. All items were smoke free, no stains or animal hair. If you are not familiar with Goodwill shopping or don't have the interest in going every other day - likely you will miss the quality items. Best of luck!!
-
September 2023 by Jim Pullen
Just out killing some Tim's, so we went in. I found a couple nice shirts, as did my wife. The cashier was friendly and helpful.
-
July 2023 by Aunjela Latham
The place is very well organized and clean. Workers would doing a great job of keeping people moving to dressing rooms, putting out new items and making sure the lines didn't get to long.
-
July 2023 by Sean S.
Came to this location with my wife after church in the shopping mood, looking around for fun things to buy together. I found a few things I had in mind plus many other cool things they had available! The facility seemed clean and the checkout process was very quick with friendly staff. Definitely will come back next Sunday!
-
July 2023 by Julia B.
Great finds at this Goodwill today!! I was looking for little benches for our countertop at home and found the perfect ones here for such a great price! Lots of items to look through and friendly workers. Vincent checked us out at the front and was super helpful and a ray of sunshine! We'll definitely be back soon :))
-
July 2023 by Tate Hawkersmith
Easy to donate stuff, including large items
-
July 2023 by BobTheVampire
It would be nice to know that they close the only 2 dressing rooms early (at the very least a sign). Especially since all you can get it store credit if it doesn't fit.
-
May 2023 by Kameron Fudge
I witnessed the manager (david) verbally harassing and insulting an employee with down syndrome to the point the employee laid on the ground and cried. I also witnessed DAVID AND MARY saying several racial slurs about customers. AVOID THIS STORE AT ALL COSTS !!!! Mary the elderly cashier and David the manager make this store a hateful, racist, scary experience. NO one wants to be around the hate that David and Mary spread. Goodwill needs to let these employees go before they cause anymore damage to goodwills good name. David and Mary are the worst employees I have ever encountered at ANY store EVER! I also witnessed David "cat calling" women and young girls. Very creepy and scary. Goodwill really needs to do something about this disgusting situation.
-
April 2023 by Alicia P.
My sister and I arrived some time before 5:00, and the store closes at 6:00. As I started to browse, I was lectured by an employee that she has to clean up all these racks before closing, and she would appreciate if I quit looking on that particular rack. My sister attempted to try something on, and we were rudely informed that the fitting rooms were closed for the evening. An hour before they closed. I would expect to be treated this way if we came in right before they closed, but we were there with well over an hour left before closing. Adjust your business hours if you want to close at 5.
-
April 2023 by Jerry Mcdonald
Terrible store. Terrible manager (David) is very creepy towards customers. I will not be returning here. He made very inappropriate and sickening comments about my daughter because he thought we were out of hearing distance. DO NOT GO TO THIS STORE!!! ALSO, very disorganized and over priced . AVOID!
-
April 2023 by Jacqueline Almeida
Donation center not open as advertised on their website- closed at 6pm during the week not 8pm.Haven’t been inside yet. So 3 stars for wasting my gas driving out there.
