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January 2024 by Jennifer N.
So very rude! The people working here act like it's an inconvenience to have to speak to a potential customer and especially someone with the audacity to enter the building without an appointment! It's lighting and hardware for goodness sake! I guess if you aren't working with a builder and purchasing a house full of lighting they done have time for you. Pathetic.
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October 2023 by sajid khan
I have been a Graham lighting customer for over 8 years. I don’t normally post reviews but sometimes the service is so compelling that you must write one. Customer centric service is a dying breed, and it is refreshing when you come across an organization that has sustained a culture of “client first” mentality. Ginger, the owner, has successfully created an environment which makes you feel important as a client. You get the attention, the follow-up, the flexibility, and a small business feel where the vendor goes out of their way to make things work. The business offers an immense selection of beautiful lighting options and design help as part of the process. Me and my wife are picky, but we have been so impressed with the patience, the professionalism, and most of all the “do what it takes” attitude. In this era of disappearing service standards, it’s great to see that the spirit of making customers feel special is still alive. I am very impressed and know that you will be as well.
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September 2023 by Sajid K.
I have been a Graham lighting customer for over 8 years. I don't normally post reviews but sometimes the service is so compelling that you must write one. Customer centric service is a dying breed, and it is refreshing when you come across an organization that has sustained a culture of "client first" mentality. Ginger, the owner, has successfully created an environment which makes you feel important as a client. You get the attention, the follow-up, the flexibility, and a small business feel where the vendor goes out of their way to make things work. The business offers an immense selection of beautiful lighting options and design help as part of the process. Me and my wife are picky, but we have been so impressed with the patience, the professionalism, and most of all the "do what it takes" attitude. In this era of disappearing service standards, it's great to see that the spirit of making customers feel special is still alive. I am very impressed and know that you will be as well.
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October 2022 by Scott Campbell
Definitely a smug attitude conveyed to customers. This place is a firm reminder of why I try to avoid Franklin and Brentwood for anything due to the hoity toity, trust fund baby mentality.
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March 2022 by Sabrina W.
Went to Grahams this weekend to pick out lighting for our new home build with 41 fixtures that need to be purchased. My husband and I were looking around when ( Meghan ) approached us..... she was the rudest salesperson I have ever met. This place really lacks in customer service for a high end lighting store. She spoke to my husband and I like we were beneath her standards. She asked if we were working with someone and we told her that we had been recommended to see Meghan, she said oh that's me but I only take appointments through the week and I do not do appointments on the weekend. You will have to call me, text, or email me and I can make you an appointment at my convenience and I will talk to you then, but I don't do walk-ins or appointments on Saturday. .... I'm so confused at this point because she doesn't see people on the weekend to help them with lighting choices yet, she is there on the sales floor??? We took our money and our business to Ferguson where we were treated like friends! Thanks Meghan for turning us away, I would have hated for you to work on Saturday!!This place needs to work on their customer service staff!!
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November 2021 by Kate Williams
Amazing experience with Meghan. Incredibly knowledgeable about the many different brands were inquired about and a wonderful communicator. Highly recommend working with her!
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August 2021 by Karina L.
Went into Graham's today looking to spend money and like normal was treated like garbage with unhappy, miserable sales people. It's a shame, I end up driving another 20 mins to Ferguson where they are at least kind. I bought about 10k worth if patio furniture with them about a year ago and 3k in lights and wish I would have brought my business elsewhere. Looks like I'll be calling Ferguson to order this light. It's a shame.
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May 2021 by William Moorehead
We contacted Graham's for cabinet hardware and door hardware. Danny has been exceptional to work with. Very detailed and professional. Highly recommend.
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May 2021 by Kelly G.
Met with Anne and Tracey yesterday. They were amazing! They quickly understood what style I was looking for and they went to work. They showed me pieces on the floor as well as items in their catalog. Over a few hours we will able to purchase everything we needed for a large home. They were patient and brought up things to consider that I wouldn't have thought of! They made something that could have been stressful, fun!
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March 2021 by Tiffany E.
Absolutely gorgeous selection of indoor lights and outdoor patio furniture. We bought an extremely comfortable outdoor living room set from Brooke. Brooke is super knowledgeable and so helpful in offering all the styling options and their catalogues offer a huge selection of designs. Highly recommend!
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December 2020 by Michael Kerr
Very friendly, helpful and knowledgeable staff. They went above and beyond to help locate just what I needed! I would highly recommend.
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November 2020 by Nicole Corey
The worst experience I’ve had to date with a company. Giving them a 1 is being generous. Ginger was the worst communicator, never returned calls and even lied about returning a call once. Ordered my original lantern in June and we still don’t have the correct parts.
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August 2020 by Mark Neal
Best lighting and outdoor patio furniture in town. Great people great service ??
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July 2020 by Sarah Roberts
Gwen was a rockstar. Service was excellent
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April 2020 by Chelsie Buxton
We recently worked with Anne while picking lighting selections for our new home. She was great to work with, and very knowledgeable and patient with us!