Carlock Volkswagen of Cool Springs in Franklin offers a welcoming and professional car buying experience. Customers appreciate the knowledgeable and helpful staff, including salespeople who listen carefully and work to find the right vehicle without pressure. The dealership operates under a no-haggle, no-surprise policy, providing clear prices and honest communication. Many reviewers highlight the friendly and attentive customer service, mentioning staff members who go above and beyond to ensure a smooth process. The dealership’s team is praised for their hospitality, kindness, and dedication, making each visit pleasant and efficient. Financing is described as quick and straightforward, often with better rates than local banks. Customers also note the quality of the auto maintenance and repairs performed by the service technicians. Overall, Carlock Volkswagen of Cool Springs is highly recommended for its honest approach, helpful staff, and hassle-free experience. Whether buying a new or pre-owned vehicle or seeking auto service, customers leave satisfied and willing to return, emphasizing the dealership’s commitment to customer care and satisfaction.
Cara @ Volkswagen Cool Springs is the bomb! She is knowledgeable, helpful and a good listener. She works for you in helping you find your perfect vehicle!
September 2024
Sarah was exceptional in helping with finding a suitable vehicle for me.
August 2024
Sedrick was AMAZING!!! Cannot recommend him and the Cool Springs dealership enough. Everyone was very hospitable, kind and made the whole car buying process so quick and easy. If you're looking for a VW, THIS is the place to go!!! ⭐️⭐️⭐️⭐️⭐️
