-
February 2024 by Bryan Webb
This was a horrible experience as a renter at this apartment complex. I would not recommend you spend your money with them. They are returning 5 months later and stating that we owe them $ 15.00. Write it off!!??
-
January 2024 by Kim Ayden
Good about gym and clean community. Staff is very kind and they are very fast for action. Also it is very calm circumstances around this community that is one of my favorite thing.
-
January 2024 by Justin Luthe
This community is great. The apartments are gorgeous inside and out. The location is great also, not in town, but just a short drive. The property manager, Rachel is great. Very kind and down to earth!
-
November 2023 by Bill Novak
Snobby woman in office enough that I decided to go elsewhere after taking to residents walking around complex.
-
August 2023 by Leslie Hildebrand
LOVE Heartwood at Lockwood Glen! I have lived at a handful of “Luxury “ apartments in the area and Heartwood far exceeds any standards set for apartment living. Starting with the office staff who go above and beyond with any assistance needed in the application and move in process to the property that is well maintained and beautiful landscaping plus being built in a neighborhood makes it feellike a home rather than a concrete building in the middle of a parking lot. It’s a newer property so the appliances, Fixtures etc are up to date. The maintenance team are great as well. I put in a work order and they were there same day to take care of it. I’ve read a lot of the reviews which for the most part it seems like the other residents are as happy as I am… there will always be someone that you can’t please no matter what you do… I have never had any issues with bugs or my appliances not working, if there is ever an issue I have no doubt it will be addressed and remedied in a timely manner. I have recommended to co workers and friends to come check out Heartwood. Until I’m in a position to purchase a home this is where I will stay. I’m sure if you call and talk with anyone in the office or stop by to take a look you will see what a great place it is! Just wanted to put this out there after reading a recent review that was a bit ridiculous that there may be a bad apple here and there but the rest of the orchard is beautiful ❤️
-
August 2023 by Molly Newlon
I have recommended Heartwood at Lockwood Glen to others from out of state who are looking to move to Franklin. We are very pleased with the management (Shana is terrific), the maintenance of the property and the location. It is also very quiet. I love the gym, clubhouse and the salt water pool. Our apartment also has a private garage which enters into the residence. Heartwood is also very conveniently located to shopping, services, medical facilities and to downtown Franklin; always a favorite.
-
August 2023 by V
My favorite place I’ve ever lived. The most cozy, homey community with friendly neighbors, nice amenities, and so safe. So much green space, trees, hammocks, and even a neighborhood park that we loved taking our dog to. Miss it already!
-
June 2023 by Craig Brown
I have lived in the community since 2021. It is convenient, welcoming, and comfortable. My apartment is well designed, well-appointed and provides an excellent and efficient use of space, ample storage, modern appliances, full-size washer and dryer, and even an attached garage with a private entrance to my unit. The staff is friendly and helpful. Amenities are excellent. - From a verified resident on ApartmentRatings
-
June 2023 by Elliot Olivier
I have had a nice time living here until someone turned me in for having my cat not on a leash. After she has had her freedom for 2.5 years. Now she is being punished because one mean evil person has to stick their nose into other people's business.
-
June 2023 by Courtney Young
I had no problems with Heartwood until May 2023. My fridge is clearly leaking Freon. I reported the issue (which wasn't deemed an emergency even though it's a toxic gas) and maintenance told me there was a smell, but Freon can't leak in a fridge and there's nothing he can do about it. I requested they hire a GE technician to fix my fridge for me instead (the smell is literally unmistakable and my food TASTES like the gas). The GE tech came (a week later), said he was hired to just say I was wrong, and didn't even test my fridge for a Freon leak. I took this to the front office and they told me they won't do anything unless I can prove them wrong. At this point, I have been without a fridge and freezer for two and a half weeks. For the amount I pay each month, and having zero problems prior to this, you would think they would handle serious resident issues better. My advisement to potential residents is to avoid this place. The rent isn't worth the bad treatment you'll get when you actually have an issue that needs to be handled.
-
February 2023 by Kristin Kotler
Great apartment layout. Love the fact it has an attached garage. The staff is very nice and quick to respond. The application and move in process was very easy.
-
December 2022 by Megan bainbridge
I absolutely love it here. Not only do I feel safe, the grounds feel like a real neighborhood and not like an apartment complex. It’s so well kept. The amenities are great too. Part of what sold me on this place. And the fact they are so pet friendly is a huge plus. And the staff? Probably some of the nicest people I have ever met in my life. So welcoming and so friendly.
-
October 2022 by Anita Lopez
I am very happy living at this apt. complex. The property staff and the maintenance staff are always very professional and quick to respond to any of my concerns.
-
July 2022 by Joseph Giangreco
It's a great community and the nicest one in Williamson County. Private entrance to all units (Which is impossible to find anywhere), best amenities (i.e. the gym is by far the best here), pool is great, clubhouse is gorgeous and the apartments are really nice/new. Quiet community in a great location - takes 20 minutes to get to Nashville and 5-10 minutes to get to Cool Springs. Nice, friendly staff.
-
June 2022 by Shelby Douglass
Lockwood Glen is a wonderful place to live. The apartments are clean and updated with modern fixtures. Maintenance issues are addressed promptly. The staff is very friendly and professional and remembers you by name. Complex has some apartments with garages which are difficult to find in Franklin. If there was a complaint, it is that the walls are thin so you can hear your neighbor at times but this is part of apartment life. I would recommend Lockwood Glen to friends and family.
