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December 2023 by Short and Sweet
LOOVED LOOOVED LOOOOVED Our stay here!!! Staff was fantastic, breakfast was nicely stocked ?and had a fresh variety. Room was very nice, modern, clean and had a full size microwave! WOW?? ?? There’s also I believe 4 Tesla chargers by the front. ??Food & drinks: A lot of nearby restaurant options!?
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November 2023 by D George
From now on when I travel, Hyatt House hotels will be the first place that I look for. This is the second location that I have stayed at in the Nashville area. Same great customer service, full service breakfast, and clean rooms.
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November 2023 by Robert
If you are going to Nashville and want to escape the noise of the city and want to relax in a clean room in the suburbs, I recommend the Hyatt in Franklin.I've been here 4 times for a weekend with my family and they have never disappointed our expectations. ideal for families with children and pets.There are rooms equipped with a kitchen, if you want to cook something or make something.you can walk for delicious ice cream, a taco or a there are rooms equipped with a kitchen, if you want to cook something or make something, you can walk for delicious ice cream, a taco or a steak.They also have Tesla stations.
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October 2023 by Monica Restrepo
Attended a meeting in one of the meeting rooms, the space was nice. I especially liked the l9bby area-- what a perfect spot to meet someone for a quick meeting.
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October 2023 by Taryn Hill
When we checked in we were given one king sized suite room although we requested 2 queen on our prior reservation. The hotel staff failed to tell us this prior to us hauling our items to what we thought was a double bed queen room. They said that there was a soccer tournament. We would appreciated that transparency upfront.They found a way to accommodate us but the bathroom shower was so clogged water started to spill over to the floor. We found piles of hair underneath the drain that we had to clean out ourselves. I did notify staff via the text messaging system and at check out. No response was given to rectify at either time.For what we paid, we would’ve appreciated a more quality experience.
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October 2023 by Kate
Clean!! Staff was friendly. Nice bar and outdoor seating area. I thought it was centrally located to shopping and resturants, five minute drive, at most.I didn't know they served food, though, and I would have loved to know that at check-in. I just drove 11 hours and had to leave right after checking in to grab a bite to eat, and would have much rather stayed in to eat.Breakfast was good and included with price...so no complaints from me! Person attending to breakfast area was working hard and kept the area clean.Rooms: Very clean and large.Nearby activities: Close (5 minute drive) to a lot of chain restaurants and shopping.
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September 2023 by Razeth
The hotel is near lots of options but the hotel itself doesn't have much. We also found a roach in the shower.
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September 2023 by Dana Hunt
WARNING! According to local police, auto break-ins are common at this hotel. Hotel management will not help or protect customers. Our vehicle was broken into, and sustained significant damage. Only a few items were stolen from inside the vehicle, but the body damage was significant.
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September 2023 by Jessica Yang
One of the best hotels we've ever stayed at! Extremely clean and the service was fantastic. Only negative was the pool was kinda cold instead of fully heated as advertised.
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September 2023 by Marcus Meacham
Clean and comfy. Everything feels nice and new. And the bathroom was especially well-sorted: I appreciated little niceties like soap and shampoo dispensers in the shower rather than the usual mini-bar sized bottles of everything. The water gets hot quickly and stays entirely in the stall - which is not so common a thing as you may think.I liked my room’s first-floor location for easy access to the pool, spa, and parking. It feels like you’re in the basement, and the view isn’t much, but once you settle in, you can appreciate the privacy and convenience.About the only gripe that prevents a 5-star is the TV. Yes, it’s a nice, big flat screen with great resolution but getting it to work smoothly using my iPhone as the remote was a chore. I got it to work somewhat but not entirely to my satisfaction, even after consulting with the front desk.
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August 2023 by Bondservant Of Christ
Shoving your satanic ideology on guests is not a good look, definitely will not be spending my money at this location ever! Y'all need Jesus Christ for salvation ??
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August 2023 by Elizabeth Chiang
We realized that we forgot our passports in the safe of the room after arriving at the airport. Called ahead on the way back to the hotel and Ben was super helpful to retrieve the items for us. He had it ready for us at the front so we could rush back to the airport. We ended up missing our flight and did not hesitate to come back to this hotel two more nights for our rebooked flight home. Thank you Ben!!
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July 2023 by Megan Davey
Basically right off the interstate, it has spectacular rooms, the blankets and sheets were a little on the cheap side, but pillows were amazing. It was like a little apartment complete with stove top, coffee pot, fridge, living room area... basically everything... website says they don't serve breakfast, I found this to be false because the lobby DID indeed have breakfast
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June 2023 by Erika Jacobs
Great hotel for traveling with family! We got a kitchen suite and it was well worth it.Nice service- they forgot to provide the pack and play as requested, but got it to us quickly. Very nice staff.Rooms were very clean, as were common areas. People did leave trash bags by elevator to be picked up, but they were taken away by staff quickly.The pool was super nice and clean, though cold. Kids didn’t care though! Gym looked nice and clean, too. Enjoyed a dinner in outdoor courtyard- they had a tv out there to watch a game which was a bonus.Location is nice- close to mall, lots of restaurants and super easy access to interstate.Would definitely stay here again!Rooms: Very clean room, soft bed. Quiet. Loved the kitchen suite- perfect setup for a small family.Walkability: Quick walking to a local pub, Jenni’s icecream, and Culver’s.Food & drinks: Standard breakfast, but not as advertised. We stayed over weekday and weekend and there was not an omelet bar. Great coffee though.
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May 2023 by Rodney Kelley
attended a birthday party at Hyatt House and had very good service... very clean, staff was wonderful... Great visit.... We didn't get to stay here but wouldn't hesitate, very nice hotel...
