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February 2024 by Will Steih
Anthony is a superstar... he greeted me after arriving and explained where I fell in the order of cars to be serviced, etc. etc. There was a new guy (young black gent) who was making good strides using the tablet to walk me through their eval of my vehicle. All in all a very positive experience.
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February 2024 by adam gray
Wonderful service! Very knowledgeable and friendly staff that made the bad situation I was in go super smoothly and left over all very satisfied!!
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January 2024 by Stephen Neil
I would be happy to speak with the owner of this location and give him a detailed recount of my experience. This is undoubtedly the worst run oil change location I’ve ever seen. There was one car here when I arrived for an oil change. I’ve been here over an hour and still not even close to done.
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January 2024 by Tom Boylan
I was quoted $75 for an oil change. Ended up being $113 with no explanation of why the increase. Never going back
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January 2024 by Gabby Dannemiller
This was possibly the WORST Jiffy Lube experience of my life. The new manager was kind and communicative but it took an hour and a half! An hour and fifteen minutes of which my car was IN THE BAY. I will not return to this location. He said it would be right out, then that it would be a few minutes because of something, then told me he couldn't do the brake flush because that equipment was broken and it was taking a long time because his staff was all brand new. I left wondering if my car would overheat because something wasn't done correctly. And I only received $15off. and don't argue because I just wanted to get out of there. So disappointing. So far, no oil leaks, so there's that. 0 stars.
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January 2024 by Caitlin C.
This location just changed managers and the new guy is awesome! Super genuine and efficient, he really made us feel that our services were in good hands. Also came in for an oil change and he was so kind to reassure me I didn't need one at all and never tried to up charge me for bs things my car hand no business getting. I think you'll like the change of management they have going on!
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December 2023 by Erin Helmick
A cap was left off my car. It caused issues with my car. I tried to call and discuss it with the store several times, and no one ever answered.
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November 2023 by Eric Stewart
Don’t ever send your daughters to this place these people rip you off. They charge my daughter $131 for an oil change and then try to get her to buy an air filter on a 10 month old vehicle. They are crooks.Service: Oil change
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November 2023 by Garret Potts
I always have a great experience at Jiffy Lube on Murfreesboro Rd in Franklin, TN. The staff is friendly, knowledgeable and expeditious!
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October 2023 by Sam Wade
The guys at this location could have turned us away because we came right at closing time and asked to install a battery. Not only did they solve the problem, they ordered the correct battery that the other store incorrectly sold to us. Stellar service, and we appreciate them.Service: Battery
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September 2023 by John S.
I have it 2 out of 5 being, the service was done good or seemed to be sofar, but after getting a oil change, they did not put the sticker on that they usually put on telling you when the next service is due, and when calling they would not answer the phones. Doubt will go back since they can't even answer the phones to get the concern addressed. Oil changes are to have stickers for due mileage. They failed to provide one.
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September 2023 by candis van sickle
Wonderful experience. They were very professional and I felt confident with them working on my vehicle. I will definitely continue using this location. Wonderful staff.
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September 2023 by Leslie Bishop
several weeks ago I brought my car in for service. Oil change and whatever else I needed. there was only one car in one bay. I was told it would be 20 minutes or more before they could get to me. I assumed they were understaffed, but as it turned out as I watched they were not. Plenty of men were there but no one working. after about 10 minutes a man comes in from lunch (carrying food) and comes to my car asking what i needed. the way the men started jumping around to look busy made me think this was a manager. shortly after that they took my car into a bay. keep in mind there still were only 2 cars there. turns out they were not working on the other car either. It needed a filter which they did not have and were calling around to find one. after 20 to 30 minutes my car was finished. when I went to pay I asked if there were other things I needed done to my car, filters, etc and they said no everything was caught up, I needed nothing else done. several days ago I get an email from them thanking me for my business and telling me I did not get the service I needed to bring my car up to date and that I needed to bring it back in. this is the list they sent for me of what I needed.Automatic TransmissionBrake Fluid ExchangeFront Differential ServiceFuel FilterRear Differential ServiceSpark Plug ReplacementI think that was my last visit with them. We usually use Moody and have always been happy with them. This was a spur of the moment decision based on the fact there was only one car there and I thought my wait would not be long.
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July 2023 by Jamie Underwood
Great experience! Highly recommend. Quick process. Matt was pleasant and courteous. Was a thousand times better than the dealership experience.Service: Oil change
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July 2023 by Kellie Taylor
$98 for an oil change? So overpriced.Then they wanted to change my engine filter that was brand new for $50. On top of that they wanted to chard $450 to change 2 brakes. Never going back.
