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October 2023 by lina
Be attentive to what you get and the prices of your items because they will overcharge you… One of the lady’s is super sweet while the other older one is very rude.
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July 2023 by Cammie Johnson
Good selections of hair types and hair products.
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February 2023 by Rhesa McKelvy
Would be lost without K&J has all the black hair supplies I need in one store!
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December 2022 by Victoria Parker-Stroude (V. L. Stroude)
Considering it's Franklin... at least we have a hair store??♀️
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October 2022 by Dawn Reynolds
I've been shopping here for so long. I'm so glad they are still here even though Franklin was completely overhauled by big investor money. So many of my favorite places are gone now. But K&J is strong ??? I love the eyeliner I can get here. We love the fun and affordable jewelry and hair accessories. It is small enough to not be overwhelming, but I always appreciate the selection. The employees/owners are always nice. ⭐⭐⭐⭐⭐
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October 2022 by Jun Medina
The lady is not friendly, the treatment is deplorable
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March 2022 by Lisa G.
I don't know about the experience of other people, but I was greeted immediately by two ladies, and promptly helped. I felt attended to and listened to, and found what I needed which was a beautiful wig in my shade. I am pretty happy with the whole experience. Perhaps previous negative reviews have prompted better customer service, but I would recommend giving them another shot if you have tried them in the past and had problems. They may not have everything, but they do have quite a few selections especially wigs and accessories for wigs and weaves. Also, this shop is Korean run-- they are matter of fact in their manner, but I do believe they are there to help!!
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October 2021 by joseph phillye
Like a second home, the owners are so kind to their customers and very helpful. I love k and j ❤️.
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August 2021 by Regina Hughes
I’ve been going here for years but periodically, and I’ve noticed if you are not a regular weekly customer you are treated poorly. The female owner is snappy, rude, and talks on phone when she’s assisting her customers. She doesn’t make you feel welcome at all, and she never stocks her store with items that are common and that most beauty supply stores have. Main thing she needs to have a better attitude towards her customers.
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July 2021 by TTV Zane clan
I love going here I can always find what I'm looking for. The owner is so helpful and knowledgeable. Thank you
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December 2020 by Lisa Street
The owners/employees are rude and disrespectful! I had several items that I needed, but when I noticed that the lady was following me around the store and watching me, I returned all the items back to the shelf and left! The products in your store are marketed mostly toward the African American community. If not for your customers, you wouldn't even be in business. Learn some customer service skills. I made a choice to come in your store to PURCHASE items, not to steal! Amazon it is!
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November 2020 by Scott Saltiel
Got what I was sent after and was out in short order.
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September 2020 by Lisa L.
It has most of the basic needs but in small quantities. They need to better. Most supplies is not in stock. And if it is in stock. It's small containers or stock. Like I said they need to do better.
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August 2020 by Ikare Ikare
No Exchanges! I will not shop at a place that doesn’t care about customers.
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February 2020 by annette ellerby
I have been there a few but the last time I was there was the worse. The lady behind the counter was rude and acted like I was a bother. She was chatting on the phone and it sounded like a personal call. When she finally stopped and looked at me, her tone was quiite dismissive and she did not attempt to help me at all. She then returned to her phone conversation.
