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December 2023 by Christina E.
The Rolls Royce of Krogers, the Beverly Hills of Krogers, lol - I lovvvvve coming to this location. It's not close from Franklin, there are several other Krogers in my area that are much closer... but I seriously love everything in this store. I love the light up BRENTWOOD when you walk in, and the brightness, the newness, the cleanness, they literally feel like they have everything in stock including my regular items that are usually out of stock at the others. Everything looks organized with clear price tags, the lines go quick, there's enough staff always helping out. It's all positive to me (except maybe the parking lot, lol). Love this spot, recommend it - will be back.
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November 2023 by Ronald N.
I love the store and personnel. However, have been trying to purchase kosher salt for over a week. They , and other Kroger stores, are out of stock. I hope it is just due to strong sales and not some type of political statement
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June 2023 by Ron K.
Self checkout cashier "helper" was a rude and obnoxious jerk to my wife. He was disrespectful and wouldn't help with the card reader problem which seems to only happens at this Kroger. If I was there it might have ended ugly for him.
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January 2023 by Jake D.
This Kroger is the most unreliable kroger I've ever been to. Whether it's quantity of items or even just store hours, the specific location will always let you down. I'm currently writing this angrily in the parking lot because once again they're closed early. This location used to be open until 11pm, then 10pm. Now I show up at 9:15pm and it's closed.
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December 2022 by Rachel L.
One of the cleanest Kroger locations I have ever stepped foot inside! Fantastic location with easy parking, although the lot gets a little crowded sometimes.Great selection of products. Shelves are always stocked well, and very fresh produce! There are one or two people I've encountered who clearly hate their job and are always in a mood, but overall customer service is tops. I guess I'm lucky since this place is walking distance for me, so I'm going back whether I like it or not :)
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December 2022 by Robert E.
Selected a cart load of items. Large heavy bulky items as well as frozen and sundry items. Needed casher services. Was told none were available. This has become the norm here. Deli meat and fish counters close between 4 and 5Stock is never rotated forcing you to crawl on the floor to look for items.At 65 years old I think it's time to look for a better store.
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December 2022 by Kelly F.
It's not at the Publix level of clean and organized but this Kroger is pretty nice. I prefer Kroger for non produce items because of the better prices. The employees seemed bothered by my presence there while they were trying to work though.BUT they had the flavor of ice cream I was hunting for. They seemed to carry a wider variety of soda, ice cream, milk alternatives, seasonal items, and a few other things.
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August 2022 by Bradley M.
This store has disappointed me several times. Last night the produce entrance was closed at 7:00! The open entrance was the less often used entrance at the other end of the store. No buggies where I entered. Always too few cashiers open. I just decided they didn't want me there so I left.
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March 2022 by Jeremy C.
This Kroger location is your typical store with the basic necessities: nothing special but also nothing bad about it at all. The thing that surprised me that I've never seen before is that they have a full bar at this location! Super interesting concept but didn't look too popular: I imagine drunk shopping would be hard to do haha. Anyway, I came here just for the new Hard Mountain Dews and the workers are nice and helpful and it's in a great location.
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December 2021 by Beth S.
This Kroger rarely has an "express lane" open. This is the only Kroger I've ever been to that consistently doesn't have an express lane up and running. Unfortunate! A customer's time is super valuable and that should be understood.
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April 2021 by Mary J.
Abysmal! I routinely pass by this an drive to Publix a mile farther to avoid this Kroger. Today I had to stop in for 4 items. Couldn't find anyone that knew where refrigerated English muffins were. No one at the front desk. This nowhere near the first time it's happened. Also, lines always backed up to check out. I don't believe I've ever had a positive experience here (single exception MAY be floral).
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February 2021 by Russ M.
I have shopped at three different Williamson Co. Krogers, and this is the worst grocery experience, I've had in a long time. This store looked more like a wearhouse, with products still in cardboard shipping boxes, items in disarray on the shelves, and there were many empty shelves, (maybe due to last weeks' snow storm?). Similar items were located throughout the store, creating an inefficient waste of time for the busy shopper, to search them out, and make the best selections. Cleanliness didn't seem to be a priority at this store as well. The only reason I'll go back to shop at this location, is in hopes management will seek to improve and upgrade, their shopping experience. I wish them luck.
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November 2020 by Mary R.
Don't ever try to return anything here. Peter would not accept our kroger account and insisted on receipt only. Kroger employees have accepted our kroger account for returns plenty of times. It was only a bag of brand new unopened cat litter. Our beloved cat of 18 years passed and we no longer have need for it. He was incredibly rude and talked down to both me and my sweet mother. We go to kroger for all our grocery needs but this was so upsetting how rude he was. Especially because we have never had a bad experience before.
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November 2020 by Shawna H.
Flower department is horrible. Nothing available for take out and heaven forbid you should ask them for help. Rude and unhelpful. Go to the Nipper's Corner Kroger for their amazing in-house florist.
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July 2020 by Katherine C.
We moved here a year ago and always had the best experience with Click list at our old store. It's not just COVID affecting it; I've consistently waited 20+ minutes for my pick up for the last year at the Brentwood location.