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January 2024 by Saddyvan Bradsworth
Was told my prescription would take 30-40 minutes to process so I confirmed my number to be texted when it was ready. Almost 3 HOURS later, nearly closing time, I go to the counter to check if I'll even be able to get it that day and they find it in a pile. Seemingly they were not particularly interested in getting it done and I only got it because I asked again.I will not be returning.
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November 2023 by Laura B.
ong just found out something woke company i have heard this from many people i had volunteered with. that tells u something right there
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November 2023 by Falin G.
While the staff at Kroger can't hold a candle to how polite people are at Publix, it is overall a convenient store. They tend to have most of what I am looking for, but good luck if you need an actual person to ask a question to. Otherwise, convenient and usually quite clean but sometimes seems to run out of stock of items.
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October 2023 by Carl H. B.
Good professinal, friendly service.
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September 2023 by Karen Oloffo
Have prescriptions sent here… only had a few hours on the holiday weekend. Now waiting til they open at 9… but guessing they don’t be ready. Wish I had gone elsewhere.
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August 2023 by Holly Irlinger
I have been a Customer at kroger pharmacy on Columbia Ave. For about 5 years now! Problems didn't start till a new pharmacist came in about a year and a half ago! It seems like after she came no one in there smiles anymore! And last month is the last time I will ever use this pharmacy! I take 2 medications that can be refilled every 30 days. On the 31st day when kroger will refill them I was told that I have to wait till after 2pm to pick up my medication! I take my medication at the same time every morning but it's not like they care! The old pharmacist and staff used to fill them the night before so when you got there in the morning they were ready to be picked up! I understand everywhere is short of help but I was told that the little clinic prescriptions in the morning take priority over my refill! Not to mention they messed up the schedule of my two medications getting filled on the same day nor did they care! I have always been polite and nice every time I have ever came in there! It's really a shame because I live a mile away from this store and have always done business with this kroger location! I have taken my business to publix which will fill my medication on the 30th day so i don't have to go without medication and not to mention they are actually cheaper and friendlier! I just feel like someone needs to know just how bad this pharmacist is! I will say the pharmacy tech ladies were all very nice!
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April 2023 by Scott S.
Upon returning home and attempting to use the groceries I spent my inflation inflated money on, the coffee creamer was expired and curdled and my tortellini was covered in mold. I expect more from my grocery store as to not have to check every expiration date. Pitiful staff to allow food expired for almost two months to remain on the shelf. Buyer beware, God knows I would never buy anything not prepackaged from them in the future (meat, seafood) and make sure you check every date. I know, my fault for not checking.
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December 2022 by Christina E.
MANAGER - CUSTOMER SERVICEThere's this ongoing issue with the Kroger brand plain seltzer that tastes like fruit. It's an entire batch of a date on the water. This months batch is Oct 27 2023.I feel like at some point there was a buy the Kroger brand of something and if you didn't like it, you could exchange for the name brand of that item. That's not the case anymore (and not sure how long it's been that way). Report has been made to Kroger manufacturing. Especially since if you're diabetic and get some fruit sugars in your plain seltzer that could be a liability. All returns exchanges is up to the discretion of the manager and I'd say to avoid this stores manager, I believe her name was something like Rhetta.I'm glad to follow the rules but she in no way was friendly, it was quite the opposite actually. returning 4 cases and exchanging for a name brand can easily be done in the same transaction at customer service but instead she was like no, you'll have to check out in the grocer lanes. Literally no one around us, no one waiting at customer service behind me, she could have easily helped or at least exchanged pleasantries at a minimum. I'll choose a different Kroger here on out even if it's inconvenient for me.
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November 2022 by Karla
We came to get Covid-19 and flu vaccine.Alyssa had a horrible and disgusting attitude…Last year we came here too and the lady was amazing, this girl’s attitude is way beyond nasty…We’ll never come back here again.
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November 2022 by Darian S.
This review is in regards to the pharmacy specifically at Kroger. Regardless of when a prescription is sent electronically to the pharmacy, it appears to never be ready. It doesn't matter what the prescription is or from where the request has been sent or even if the prescription was sent electronically a day before, I witnessed this happening to multiple people as I'm waiting in line. Everybody was asked to come back in 20 minutes at which point their prescriptions will be ready. This simply kept occurring to person after person. This isn't the first time for the strange behavior. I've seen it happen countless times. Highly suggest using another pharmacy.
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October 2022 by Bill Sample
Looking for a new Pharmacy been without my heart medicine for 3 days the pharmacist didn't seem to give a hoot and so it's time to switch
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October 2022 by Linda D.
This store needs to be closed down! Their management and staff are inefficient and rude. The pharmacy manager Alice Fox failed to fill a prescription I dropped off a week before. After waiting in line for 20 minutes, I was rudely told by pharmacy clerk the prescription had expired and there was nothing they could do. Apparently, I raised my voice at her and another clerk Jenny started yelling at me that it wasn't her fault and I had to stop talking to her like that immediately. The line waiting for prescriptions was backed up with 6 other people. The manager finally came over after a lengthy and nasty chastisement by Jenny. I explained to her she failed to fill my prescription that I needed for seizures from a stroke. Told me it was an OTC medication she could order and have the next day. I went the next day to pick it up. Again, a long line of people waiting for prescriptions so I walked up to the register to ask Alice Fox if she could just ring it up for me so I didn't have to wait 20 minutes again. First, she ignored me then she told me no she couldn't ring it up, I needed to wait. She then proceeded to take her time with the other customers, which was unacceptable to me. I left the line and went to speak to a store manager. I asked him to help me get the medicine so I wasn't unnecessarily delayed any further. The store manager went to the pharmacy talked to Alice Fox and told me I had to wait. I said "no thank you" and told him (Sean?) I would be filing a complaint with corporate and the pharmacy licensing board. Worse store in Franklin. Should have a "Warning Proceed With Caution" on the front door.
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October 2022 by Karla Her
We came to get Covid-19 and flu vaccine.Alyssa had a horrible and disgusting attitude…Last year we came here too and the lady was amazing, this girl’s attitude is way beyond nasty…We’ll never come back here again.
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June 2022 by David Bennett
My prescription was sent in yesterday morning. In another hour they will close and it will have been two days and still no prescription. I am going to ask them to send it to another pharmacy to be filled. Employees don’t know how to smile, I guess it hurts.
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May 2022 by Calvin Smith
Friendly staff
