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March 2025 by Patrick Bolgeo
I just left this Kroger and they have a cashier named Edie, I believe and they were so kind and friendly. Really made a boring shopping trip into a nice experience.
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October 2024 by Gloria Montgomery
My daughter and I went grocery shopping. I was splitting my items into two payments. In the bottom of the basket I had 4 six packs of sodas. I paid for the them. Then scanned my next group of items. I did have one alcoholic beverage so I knew he needed to check my id. Please tell me why the checkout machine keep flagging him to come and check to be sure we paid. I even show him my receipt. And it flagged him again. Had to show my receipt again and again. It also did the same thing to my daughter. Again I had to show my receipts to him. By this time I’m really upset. And even though I had shown him my receipts for the soda’s, the machine still flagged him again. He had no common since because I had showed him my receipts several times but yet he still asked about the soda’s. At the same time at 2 people that were Caucasian used the machines and it did not flag him on them. Not even once. When we finally got out of there, he was over another machine with an African American woman. My daughter and I are also African American. It seems to me they have set there machine to flag them when people of color go thru the lines. I go to krogers a lot and I have never been treated this badly.
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October 2024 by John Payne
Great food truck delicious food as well. Made by Chef Q.
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September 2024 by Winston Carter
They need to hire more cashiers or self check out people, been like that for a few months now at least.
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April 2024 by nazan can
Market manager and employees are not friendly.
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March 2024 by L Cardinal
Nice grocery store!
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March 2024 by Brandon Zeitlin
Was briefly in Franklin to visit some family and stopped by kroger to get some food. Got some rotisserie chicken to eat at work the next day.
Cut into the chicken the next day and it's bloody and under cooked. I called and asked for a refund and they said I would have to come in in person. I live 45 minutes away, so that's extremely inconvenient and will cost me gas money.
On top of that, I work 24 hour shifts and don't have any food for dinner now.
They told me I could call corporate, but didn't even give me a number.
So this location sells dangerous food and has terrible customer service.
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February 2024 by Jody Todd
It's my neighborhood store, but I'm really getting annoyed by having to check out my town groceries. There was only one staffed lane open with a lot of people waiting. I didn't have that many items, but enough that it made self checkout challenging with the small space provided.
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February 2024 by Jon Skiles
The Dirty Kroger is what locals call this place. The parking lot is always full of litter. You will be lucky to find anyone working the deli counter every time and hardly ever the customer service counter. Recently they have closed the butchers counter and have just put in packaged meats. I’m a Nicorette user and it has been several months since they have had this product stocked. The employees are nice with the exception of a handful who are always rude and could care less about it. I’m a captive to this place because it is on my way home so, I must endure.
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January 2024 by Yulonda Smith
They are never fully stocked. I always have to go to a second store to get everything I need. So frustrating.
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November 2023 by Holly Murray
No one ever around to help you. The younger staff is awful. Expired items everywhere and they do not care when you point it out. I can walk one block to this Kroger and I'd rather drive to a different one
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June 2023 by Jon T.
Let's get some Amazing fresh cut fruits at Kroger for 18oz for $5 cut fresh everyday love it.
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June 2023 by Michael Davis
It's nice people are nice
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June 2023 by Rick Martin
My go to grocery!
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May 2023 by Aidan K.
This is not the store. This is by FAR the worst Kroger one can visit. A few weeks back, I was unfortunately shopping here and saw a CAT in the chips and snacks aisle. Now I'm not one to disparage on seeing the occasional feline friend but I wasn't happy to see this old and decrepit looking cat in a place that sells food. The lights are dim, the produce section has a strong musky smell, the self checkout is never open, and the service is relatively nonexistent at best. One is far more likely to experience a successful shopping trip at the dumpster in the back. Meow
