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January 2024 by David Lewis
Didn't enjoy 1 line open for business at checkout. Please open more than one register when you get 40 customers!
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January 2024 by Rich M
Bad Location not stocked well, over crowded with only 3 checkout lanes.
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November 2023 by Laura B.
ong just found out something woke company i have heard this from many people i had volunteered with. that tells u something right there
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November 2023 by Falin G.
While the staff at Kroger can't hold a candle to how polite people are at Publix, it is overall a convenient store. They tend to have most of what I am looking for, but good luck if you need an actual person to ask a question to. Otherwise, convenient and usually quite clean but sometimes seems to run out of stock of items.
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July 2023 by EVAN CHARLES BLAKE
Kroger is always my go to; If they can't get their prices under control it won't be much longer... Quality food should not be expensive, it should be accessible, affordable, and everyone should have the ability to get what they need... This really is the metric of how successful a country, state, or nation is. If people struggle to eat healthy it will negatively affect all aspects of their life... You want to tell someone you love them... Cook something for them. This is what they will remember, enjoy, and appreciate.
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July 2023 by Kevin Akevina917
Usually my experience at Kroger is very pleasant. I shop there daily. And it’s my go to since it’s so close to my house but today while shopping I interacted with Savannah, Savannah acted like she didn’t want to help me and she hated her job the last time I’ll be using customer service counter at Kroger on Columbia Avenue. ???????
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April 2023 by Shannon
It seems like this Kroger is holding out on the meat and seafood dept. The others in the area are so much nicer.
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April 2023 by Scott S.
Upon returning home and attempting to use the groceries I spent my inflation inflated money on, the coffee creamer was expired and curdled and my tortellini was covered in mold. I expect more from my grocery store as to not have to check every expiration date. Pitiful staff to allow food expired for almost two months to remain on the shelf. Buyer beware, God knows I would never buy anything not prepackaged from them in the future (meat, seafood) and make sure you check every date. I know, my fault for not checking.
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December 2022 by Christina E.
MANAGER - CUSTOMER SERVICE There's this ongoing issue with the Kroger brand plain seltzer that tastes like fruit. It's an entire batch of a date on the water. This months batch is Oct 27 2023. I feel like at some point there was a buy the Kroger brand of something and if you didn't like it, you could exchange for the name brand of that item. That's not the case anymore (and not sure how long it's been that way). Report has been made to Kroger manufacturing. Especially since if you're diabetic and get some fruit sugars in your plain seltzer that could be a liability. All returns exchanges is up to the discretion of the manager and I'd say to avoid this stores manager, I believe her name was something like Rhetta. I'm glad to follow the rules but she in no way was friendly, it was quite the opposite actually. returning 4 cases and exchanging for a name brand can easily be done in the same transaction at customer service but instead she was like no, you'll have to check out in the grocer lanes. Literally no one around us, no one waiting at customer service behind me, she could have easily helped or at least exchanged pleasantries at a minimum. I'll choose a different Kroger here on out even if it's inconvenient for me.
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November 2022 by Darian S.
This review is in regards to the pharmacy specifically at Kroger. Regardless of when a prescription is sent electronically to the pharmacy, it appears to never be ready. It doesn't matter what the prescription is or from where the request has been sent or even if the prescription was sent electronically a day before, I witnessed this happening to multiple people as I'm waiting in line. Everybody was asked to come back in 20 minutes at which point their prescriptions will be ready. This simply kept occurring to person after person. This isn't the first time for the strange behavior. I've seen it happen countless times. Highly suggest using another pharmacy.
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October 2022 by Linda D.
This store needs to be closed down! Their management and staff are inefficient and rude. The pharmacy manager Alice Fox failed to fill a prescription I dropped off a week before. After waiting in line for 20 minutes, I was rudely told by pharmacy clerk the prescription had expired and there was nothing they could do. Apparently, I raised my voice at her and another clerk Jenny started yelling at me that it wasn't her fault and I had to stop talking to her like that immediately. The line waiting for prescriptions was backed up with 6 other people. The manager finally came over after a lengthy and nasty chastisement by Jenny. I explained to her she failed to fill my prescription that I needed for seizures from a stroke. Told me it was an OTC medication she could order and have the next day. I went the next day to pick it up. Again, a long line of people waiting for prescriptions so I walked up to the register to ask Alice Fox if she could just ring it up for me so I didn't have to wait 20 minutes again. First, she ignored me then she told me no she couldn't ring it up, I needed to wait. She then proceeded to take her time with the other customers, which was unacceptable to me. I left the line and went to speak to a store manager. I asked him to help me get the medicine so I wasn't unnecessarily delayed any further. The store manager went to the pharmacy talked to Alice Fox and told me I had to wait. I said "no thank you" and told him (Sean?) I would be filing a complaint with corporate and the pharmacy licensing board. Worse store in Franklin. Should have a "Warning Proceed With Caution" on the front door.
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October 2022 by Cassie Gates
We made a large order through the deli to feed a family before a funeral. With such a sad occasion, this deli and it's employees lifted our spirits exponentially! Our trays of food were full and fresh! Our order was completed perfectly after a few calls from them to me. I came from out-of -state and could not have asked for a better experience! Thank you!
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October 2022 by Sammy Anderson
Such a helpful place to shop at, FYI I got hired (and quit) at a another Kroger for that precise reason to be HELPFUL!! I know, review for a grocery store...for now on I'll take my business to Publix.
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October 2022 by Kevin Medaris
Drove 20 minutes only to find out they close at 9pm not 10pm like it says on here.
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August 2022 by Hilary Pratt Adams
I think it was a manager. A male helped me when I had a return. I ordered online and accidentally clicked on wrong coffee pods $30. He rudely said you need to make sure you check the substitutions before you finish your Order. I said it was an accident and that I order online a lot. He said well I’ll have to throw this away if you return it….and seemed annoyed that I was returning coffee pods. Just rude customer service everywhere.