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December 2023 by Thomas Sajdak
Dawn Barbutes has been responsive throughout the closing process and beyond. Her help is appreciated.
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December 2023 by Ramzy Hanna
Thanks for the great job . Everyone has been great , helpful and professional
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December 2023 by Marlyn Porras
Excellent service from Lennar Mortgage recommended 100%
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November 2023 by Phaninath Potharaju
This review is for the Lennar Homes and Lennar Mortgage at Raleigh, NC (Edge of Auburn).Thumbs down to their Mortgage Team. I recommend to STAY AWAY from them and go for others in the market, at least they are not dubious about the Seller Credits and Discounts.My recent experience with Lennar Homes and Lennar Mortgage was absolutely pathetic and disappointing. It was evident that they are biting off more than they can chew. With multiple closings and loan processing, their performance is running of the mill.The construction manager changed during the build phase and there were absolutely no updates on the progress and we were notified of the potential closing date with just less than 30 days left and I had no option but to go with their in-house Mortgage service for my loan processing.Typical of any mortgage company, they too charged me upfront with points and / or origination fees which was later shown as a discount in the closing costs. However, that is not the crux of the problem. It is the lack of communication from them on the loan processing and I had to follow-up almost every day to get the status of my application. And, most of the times there was no response from the respective teams even after multiple follow-ups. At the end, it was a nail biting finish, I was informed about the approval with less than 24 hours to the closing.The Loan Officer or the Lender was not available most of the times to take our calls and respond to our questions. But ends up calling us at his convenience. The points that was originally shown and finally what I was made to purchase was totally different and the entire rate lock process seemed to be so unfair and rushed through.There could be many reasons for the delays, but with zero communication and for the customer to keep following up on the status is not a great setup to start with. I hope and believe they can improve their systems and processes to ensure their customers are well informed through the entire process and doesn't end-up in similar situation like mine.
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November 2023 by Kimberley Goacher
Shelley Beckworth is wonderful! She really took the time to explain everything. This was greatly appreciated by us as we were first time home buyers. Also, want to thank Sara Gellatly for helping us understand our credit and make improvements.
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November 2023 by Sai Nath
I had very good experience with my loan process. Dawn from Lennar mortgage was best to clear all my questions and answering to hundreds of my messages and calls. She made the whole loan process smoothly.
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October 2023 by tristan harville
Staff is friendly and attentive!
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September 2023 by Tiffany McGregor
We had a great experience with Lennar Mortgage! Everything went so smoothly and made the home buying process stress free! They also give incentives from time to time, so it is a great deal!!!! 10/10 service! Our loan officer Dawn was very responsive and always made sure we had everything we needed. I know a lot of work went into this for us and we are so appreciative of all their hard work!
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September 2023 by Debbie Slocum
Dawn was wonderful to work with. I could tell she had my interest at the forefront of her mind.
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September 2023 by Dylan Crews
3 stars because we closed on the home. Minus 1 star for being late to closing due to lender delays. Minus 1 more star for asking for the same item multiple times and having me do some of the processing work.Team was super nice, but was lacking responsiveness and updates on the mortgage throughout the last month.
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September 2023 by Brian Shun
Let me tell you about Shelley - She was the most responsive, plain spoken, friendly mortgage officer I have worked with to date. She knew her stuff and was an active advocate for us. Highest recommendation.
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August 2023 by Erin Ng
Shelley was extremely helpful throughout our home-buying process. I highly recommend Lennar and Shelley!
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August 2023 by Mandy Johnson
I am not someone who writes negative reviews because there are enough of those. I prefer to write positive ones, however, our experience with Lennar Mortgage was horrible. We felt like they were unprofessional, pushy, and rude. Please do yourself a favor and shop around.
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August 2023 by Kevon Saber
Dawn Barbutes’ customer service was phenomenal!
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August 2023 by melanief75
I am overall satisfied with the process and happy with the rate we received for our new home.
