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January 2024 by Michael C
Very good overall. Some repeated miscommunication within their departments slowed process by maybe 2 weeks. But they are candid and trustworthy. I will use them again.
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December 2022 by Gina Hohenstatt
Garrett and loanDepot has made the process of acquiring a mortgage a good experience. Garrett shared great presentations to assist with choosing the best product for my needs. The technology made available by loanDepot has been helpful as much of the business can be done from the convenience of my home.
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December 2022 by arlene hennessey
Fantastic experience.! Cliff Rains, of Loan Depot, is a Loan Officer Extraordinaire. A mortgage Superman, if you will.! I've purchased 8 homes and have been through 4 refinances. This experience with Cliff was absolutely painless. He was always on top of things and is absolutely fantastic when it comes to COMMUNICATION..! This is where many other companies are lacking.! Cliff should teach classes on the topic with major corporations using his expertise! He's AMAZING.!In addition, he helped me with a spot on my credit that shouldn't have even been there. I figured that it would be a fight with the company and was hoping to clear it up on my own before my loan was to close. I naturally wanted the best interest rate for my loan. Yet, again, Cliff to the rescue and he graciously took on the job of clearing it for me! It caused my credit score to go back up from 650 to the 800's where it had been for many years. Kudos Cliff.!Loan Depot would be at a loss without Cliff. Thank you again, Cliff.! You'll naturally be the man I call whenever I need any other loan in the future, not to mention, I'll be a verbal business card for anyone else I know that needs a loan as well. Thanks for ALL YOUR HELP, Cliff.!Annie
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December 2022 by matthew tomlin
Mark has gone the extra mile through this process to alleviate as much stress as possible from me! He has been very patient and understanding as well as extremely kind.I would highly recommend him to anyone !
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December 2022 by Joanne Piner
Very unhappy after two weeks in to the process we were told loan depot could not and would not carry through with our long, leaving us in the wind to find another lender. Very unhappy.I well say Cliff Rains is a very good agent.Also you said our mobile home was to old and you new the age of our home from the start.
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December 2022 by Carol D Johnson
Alex Anderson always provide me with the GREATEST service. This is the second time I have come to her for my refinance/mortgage needs. She is great at her job and she is patient and she always answer all of my questions without hesitation. I will always call her for any of my refinance/mortgage needs. She is my go to person for when I need help. She is the BEST!!!!!
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December 2022 by Chris Rhodes
Brien is awesome! He is extremely responsive, always looking 2 steps ahead, he has great manners and explains everything in great detail.Brien is amazing and will recommend him to anyone I know!
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December 2022 by Antoinette Dew
Josh Winn and his team go above and beyond to get things done. I do not feel like just another number when it comes to working with him. I know I made the right decision and can trust that he and his team have my best interest on our path forward.
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December 2022 by Sheila K. Dodson
Zack Jones takes immediate action to ensure his customers receive the best experience. With several years of lending experience, Zack takes time to educate clients from the intial process through the very end. Our experience has been painless because we knew what to do from the very beginning. I will refer loanDepot to my friends for future needs. Thank you for providing excellent service to your customers!
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December 2022 by Greg Scott
Larry has been top notch. His positive and interpersonal touch has been very helpful in getting us through our first home purchase. The whole time he gave clear and direct information that we needed. We had come from another loan originator that might get back to us and might not. Larry gave us his direct line and communicated through text message and text us with information we needed in very timely manner without leaving us wondering. He even spoke to us at a birthday party he was attending which we found very kind. Larry is an amazing person and would recommend him to anyone purchasing a home.
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December 2022 by Chrissy Johnson
You made the signing easy, the electronic documents sped things up, the easy process with Mark and his team including Amy requesting documents with specific items was very straight forward. The relationship between my Realtor, Drew Johnson and my mortgage guy Mark Rood, made things much easier because they would talk almost daily about my loan, and I'm sure other loans. The point being is that with the communication between everyone, it definitely helped speed the process up. Even with the hurdles I had, and 2 extensions on my offer on my new home, loanDepot, Mark Rood, Drew Johnson, never once gave up on me. As a matter of fact, when I was ready to be done because I felt defeated, Mark and Drew made me realize that I could get this done. And, to top it off, I never once had to ask what Mark or Amy or Drew were asking for because they were very straight forward and spoke clearly on what documents they needed. They processed all documents quickly and responded quickly when I had questions. I would recommend Mark Rood for your next mortgage and Drew Johnson to help you buy or sell your home! What a hell of a team!
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December 2022 by Mike H
She is very patient with me and my questions. Even if she has answered something before. It is kind of a whirlwind of documents so I don't remember everything. I would say thorough as well. She really knows her stuff and I'm so glad we are working with Ira.
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December 2022 by Teresa Hass
Ira is extremely knowledgeable and patient, walking her clients through the process and answering any and all questions at any time. She builds confidence that she has your best interests in mind while assisting you in obtaining your home loan. I have been so impressed with her responsiveness and ability to guide us through this process with such skill and ease.
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December 2022 by Lisa Shumaker
Ira has been fast, responsive and extremely knowledgeable about mortgages in general and the middle Tennessee market in particular. She clearly explained all my options and helped me find the best solution. She made our home-buying experience much easier than we anticipated. Any time I had a question, she responded within minutes.
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December 2022 by Kari Johnson
Frank and his team are phenomenal! Frank always returns calls and text messages in a timely manner. He answers all of our questions as best he cans. He is patient and kind and always takes the time to make us feel important. I could not recommend him strongly enough!
