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November 2023 by ctrygrl3
DO NOT GO HERE! This is NOT the same place it was years ago!! A couple weeks ago, I made an appt over the phone with a man who had a deep southern accent. He was nice to me and told the prices over the phone for the $99 interior/exterior. I told him about the dog fur in my husband's truck, that this was a gift for him since he was out of town. The man on the phone told me that the price for the lava stone that they use to remove pet fur and the vacuum was going to be an additional $50. I told him that was fine because it was what I paid them years ago to remove pet fur. Halfway through my appt, an employee who took the key to the truck and payment, called me over like I was being called to a principal's office, and told me that he was basically warning me NOT to look at the exterior of the truck because they had to spend so much time on the interior because of all the dog fur. He also showed me updated prices from their brochure, which were higher than their online prices and the prices the southern man gave me over the phone when I made the appt. When I asked about this, he said they just increased their prices, four days after I made the appt, yet they wouldn't honor those initial prices that were given to me! He also downgraded me from an M5 detail to a M3, or something like that, so that I'd still only pay $150. It didn't make any sense to me and still doesn't, but what was I going to do!? And I'm 100% positive this treatment wouldn't have been done to a male! But at the end, I looked at the truck and saw that the carpeted areas did look a lot cleaner, but I noticed on the drive home that it didn't look like Maria even put any polish or anything other than a dry cloth to the dashboard of the truck. I should have opened the glove box and console, but I was told by two employees that they would be clean. They weren't! Upon leaving, I tipped Maria $20. She didn't deserve 20 cents!And now that my husband is home, it's our 17th wedding anniversary today, and I just went out to show him his 'gift', and I am extremely angry and embarrassed that I spent so much money on a deep clean that looks like a 10 year old did it! In fact, the more we looked around the truck earlier, we realized that Maria did such a horrible job, that there are still places between the seats she clearly didn't even touch with a cloth, vacuum, or anything! This was NOTHING close to being $170 worth for ONLY an interior job. Plus, the southern man on the phone had assured me that they would clean the glove box and the storage console, then the man who took the key told me the same, and yet Maria didn't even touch those either! They were both empty so it's not like anything was in her way. She literally didn't even open those storage places that I was told would get cleaned. The old manager who used to be there NEVER would have even let me leave the parking lot still in that condition! Now it seems they hire ungodly crooks and people with zero work ethic! Unfortunately, I still have $150 in gift cards here, and I wouldn't even gift my worst enemy a "detail" job from this dishonest place. I never would have taken my husband's truck here if I had known how dishonest and downhill this place has become. I'm so heartbroken that his annivesary gift was not only an embarrassment, but a lot of money just wasted!
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September 2023 by caitlin lee
They always do an amazing job on their M3 express interior details. Especially for the price. The workers absolutely earn their tips here! And it’s dog friendly.
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August 2023 by Stephanie Johnson
Saturday I had the best experience here. The man at the counter was very kind and helpful. Then I was pleasantly surprised to have a woman have done the detail work on my car (also slightly embarrassed because my car was in very rough shape) and when circling back they believe it was Ms. Carla who worked on my 4Runner. It is by far the best detail work I have ever had done on any of my cars. I will be back and hopefully be able to schedule with Carla specifically
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August 2023 by suman narne
Paid $275 for the M6 Ultimate Detail,There were crumbs/food underneath the back seats, didn't clean a storage area underneath the seat, and didn't pay much attention to small details. However, they did a good job cleaning my seats. I will not be coming back here anymore. Smyrna s myth brothers do this job for 40 dollars please try there. Use less .
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July 2023 by Claire K
Friendly staff, responsibly priced detailing, quick service. I did the M5 and was very pleased with results
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July 2023 by Tyler Sills
I used to love coming here, they were really invested in the community and giving all kinds of people jobs. I even worked here at one point growing up. It has turned into just another automated car wash at this point, quite disappointing.
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July 2023 by Claire “cmk96” K
Friendly staff, responsibly priced detailing, quick service. I did the M5 and was very pleased with results
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June 2023 by Eric S.
My car mirror was damaged by their wash equipment but they refuse to pay for the damages. Beware of doing any business with these people. Very bad customer service. This damage is over $1,000 to repair at the dealer. On what planet is it ok to damage someone's property and then refuse to pay for it??? I will never use this company again and don't recommend anyone to waste their money there. They don't deserve your business. There are many other reputable car washes in this town.
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June 2023 by Jonathan Russell
I really love going to this place. I consider their prices very affordable and the employees are always super friendly and do a great job. I’m specifically talking about the Cool Springs location…
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April 2023 by Marisa Hughes
The Staff here are super helpful if you have questions or need assistance with anything.I'm glad I have a subscription service with them. I actually keep my car clean inside and out now, lol ?
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March 2023 by Dukes D.
I'm disappointed, again, in the lack of thoroughness of your cleaning. I paid $108 dollars for what I thought would be a pretty comprehensive exterior and interior cleaning. The exterior at first glance was good. Then I looked in the bed of my truck and saw there were still leaves, sticks, and rocks in the bed. It had been poorly swept and obviously not washed because there were still streaks of dirt visible. Then on the interior I had some soluble stains that I wanted to be spot treated. They were treated alright, but left dried water marks 2-3 inches in diameter in multiple places. A small stain on the side of the console carpet was completely missed. Just plain sloppy. Like I said, about 90% of it looked good. But in that case I should have only paid $90. Third time I've had incomplete work done in Franklin/Brentwood location. Won't be back.
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January 2023 by Paul Paparoski
Friendly, fair prices, very clean and new facility.I gave Miles 5 stars but only used it 1 time so far due to work travels. Management, young lady shot straight with me on pricing and what she felt was the best plan to agree to for my lifestyle as I'm new in town. It's definitely a VIP Car wash that is # 1 in everything that I look for. While on assignment, In Nashville, I'm grateful to have this business to help clean and maintain my car. P3
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January 2023 by Kennedy Morgan
For $11, this car wash should have done a much better job. Large patches of dust that were untouched, soap suds all over the car, no blow dry. I would never go here again.Service: Full body wash
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January 2023 by Matt Heartwell
Paid $30 for a half cleaned car. Not impressed at all! I’d try elsewhere.Service: Full body wash
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September 2022 by Don G.
I couldn't even see out of the left side of my windshield. It was extremely difficult to clean it when I got home . There were two guys wiping to dry. One side was okay, not great. The other side was completely streaked.
