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February 2024 by J C.
I bought a Trike back in early November of 23, Love the Bike, but their customer service is terrible, I'm still waiting on 2 accessories, I sent numerous emails, their last response was on Dec 12th stating they would send it soon, today is Feb 6th and I'm still waiting, I called and left a message 3 days ago as their CS was to busy to answer the call, still No return call, all I want is either my Money back for the accessories, or for them to actually send/deliver what I ordered Ps..They would have received 5 Stars if they had done what was Ordered back in November, it is now Feb 18th, still waiting, Feb 22nd and still waiting, sent 2 more Emails today and left a message on their recorder, it's now the 23rd of Feb, still No Reply, Suprise, just received an Email stating they moved to a new warehouse and my things will be shipped out next week, we shall see? it is now March 2nd and still waiting.
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February 2024 by Yeniree Jimenez
I love how they serve, despite the language difference, they are friendly and you don't feel bad if you just go to fill the wheels with air, good service even if you change your mind so much for a piece, they are patient, I really like them. taste
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November 2023 by JON RUSSO
Bought a new Specialized road bike, Jeremy has been hugely helpful and Mark the owner made the sale. Top notch people and service even on my other bikes they have maintained and I didn't purchase here. Highly recommend.
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September 2023 by Jet Acquisitions
These guys were awesome to work with! Had me test drive a bike different than what I came in for and it was perfect! Ordered the bike in my size and the color I wanted, got in in quick!Definitely recommend!
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June 2023 by rob wilson
Brought my bike in this am with a bent rear derailleur and a flat tire with 3 broken spokes. The owner, Mark took it in and said he would try to get it fixed today so I could ride tomorrow. Second time he has done this. They are pro ride and not take a number and wait.These guys are the best. Jeremy, Mark and crew know bikes, they live for riding and they give excellent service. Cool guys that are nice and love what they do.No reason to go to another cycle shopMoab for life
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June 2023 by John Powers
Most recent bike was a Moots that Jeremy built up for me. It’s like it was made for me. He’s an expert.
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May 2023 by Alex K
I got my road bike fit at this location in Franklin by Andy and he did an absolutely amazing job. He was a wealth of knowledge, took his time, and did a very exact fitting job. After the fitting my bike feels brand new and more comfortable than ever and no one tried to up charge me on anything or have me buy anything I didn’t need. I would recommend this shop to anyone and will be returning in the near future!!!
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May 2023 by Matt Kuligowski
Great service every time. They always drop what they're doing to take care of me, frequently get my repairs back to me early, and have the skills and knowledge to do the work right the first time.
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March 2023 by Jason Felda
A+ shop. Made a service change after I dropped a bike off for repair. The work ended up getting done anyway. We recognized the mistake at pickup but the shop didn't charge for the work since it was their error. No drama, no fuss. Excellent customer service!
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March 2023 by Luis Sanchez
Friendly knowledgeable Staff and good prices for keeping your bike riding like it should
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February 2023 by Derek Daluga
Went in to get new shoes. My old ones were bothering my toes. I am much more of a runner, but The guys there were super friendly. Didn’t make me feel like I was out of place at all! Look forward to going back soon!
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February 2023 by Meg G
Bought some bikes and a bike rack at the Franklin location and have had the best experience. They had to make some modifications to the bike rack to fit our trailer hitch, and they completed it quickly and it’s perfect. They’ve even done some minor repairs on my daughter’s bike because she’s been a little rough on it as a new 2-wheel rider. Michael and Mark were kind and easy to work with, and we are so happy with our new bikes!
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October 2022 by Sydney Watson Pritchard
Truly the kindest people who have helped both me and my husband with our bikes last minute. I can’t speak highly enough of this company and their generosity. HIGHLY recommend and so grateful for them!
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June 2022 by Jill B.
Wow!!! So helpful and friendly!!! Took my daughter's bike here for a flat tire and was beyond impressed with the service and attention to detail. Wonderful.
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April 2022 by Tim G.
Excellent bike shop with knowledgeable and friendly staff. They do a fantastic job on bike repairs. Jeremy is especially good as a mechanic and bike fitter, and is the "go-to guy" for many local cyclists whenever they have questions. They carry a good inventory of bikes, both road and mountain, at a variety of price points. They also carry a good assortment of accessories and some clothes. Whenever I have a question or problem about my bike or any related gear I know I can get the answer at Moab Bike Shop.
