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September 2023 by Claude
Terrible experience. Just stay away. Employees are incompetent. We ended up backing out of future home due to employee providing inaccurate quote.
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August 2023 by Sabrina S.
All of the 1 star reviews are accurate.Kelly made you smile or laugh through the process.Amber the loan representative had a bubbly and outgoing style but the management team did not have the same.No one could answer the questionsThey dig and dig!! Good credit score and still the day before closing received a congratulations email.COMMUNICATION IS HORRIBLE! You call after the survey and yet didn't deliver on your promises.No one at closing everyone in vacation.Moved in and the house paint is cheap! The work is not good quality yet you sign your left away to still pay more money on top of the 20K you have to use for earnest money.Yep never seen anything like this nor do I recommend.
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February 2023 by Keith Rogers
Jenny and Tori for NVR Mortgage were absolutely amazing! They treated my wife and I as if we were their only clients! They made our mortgage process very smooth and almost too easy. They were on top of every detail pertaining to buying a home! I will definitely refer people who are in the house buying market to them!
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February 2023 by Abbie Glover
NVR mortgage has the most incompetent, unprofessional people working for them! They completely messed up our interest rate, lost paperwork, missed steps in the qualification process. The mistakes are too many to count. I will never use them again and suggest no one else does unless they want 6 months of sleepless nights due to stress.
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January 2023 by Jena Groshek
DO NOT USE THEM. My friends have been going through them for their first home purchase, and have been an absolute nightmare. Little to know communication, didn't request IRS documents in time, didn't communicate what all was needed at signing until the morning of -- which included a literal person who lives across the country. They may not be able to move into their house on time now because of the COMPANY'S issues and carelessness. Avoid at all costs.
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January 2023 by Nychol Wilson
Working with Tori and Jenny was such a pleasure! They were easy to contact and answered all my questions. They made the process nice and smooth. Thank you guys!
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January 2023 by Ashley Burden
My experience with NVR Mortgage has been extremely delightful!! Ben and Matt handled each thought and every question of mine with such great patience, offering up mounds of grace and knowledge! I consider myself blessed to have had such amazing loan officers to work with!! Thanks again, NVR, for helping me finance my home!!
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January 2022 by Ms E
UPDATE 3/3/2021. I posted a negative review regarding an experience I was having and what I felt was poor communication. Since then, my loan officer, John has worked with my agent to come to a resolve. I appreciate John and NVR acknowledging an oversight in communication and offering a solution. I not only appreciate him taking ownership, but I appreciate the understanding, the apology and the solution instead of leaving me with worry. I am very happy to say we are still on the road to home ownership.***********end of updateBefore I begin this, I must say my loan processor, Rochelle, has been a great person to work with. NVR has been terrible to work with. There is no internal communication which makes external communication even worse. The builder’s credit is appealing but isn’t worth it. Within less than 45 days of closing I was advised that I didn’t qualify for a program in which we’d been discussing since the end of October. My loan officer, John, stated he wasn’t aware of my circumstance that would disqualify me. That statement was far from true. I forwarded him an email that was sent to him October 2020. This “oversight” puts me in an awful position of needing an additional 7500.00.NVR has not offered any concessions or tried to resolve this issue without costing me more money. I am now less than 3 weeks from closing and the only resolve is to “offer” me 2500.00 that would increase my mortgage by 100.00 per month. 100.00 per month? What kind of interest is that? I am beyond frustrated with this company.
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January 2022 by N H
Buying our first home has been very stressful! To say the least NVR has been wonderful. Jana and Chris have been hands down amazing to work with. Especially JANA!!! Thank you so much for going out of the way for our family. ?? We appreciate everything!!! ❤️
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January 2021 by Jamie Watson
My family and I had the pleasure of working with Tiffany L during our home loan process and she was exceptional to work with! She answered all of the questions we had every step of the way, worked tirelessly to make sure we got the best deal, and genuinely was great to work with. If you’re looking to buy a home, make sure to reach out to her and at least have an initial conversation. Chances are you’ll end up going with her like we did!
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January 2020 by Katrena Ellison
Aakash Kapoor and Kelcie Hayes were Amazing! This was house #3 for me and I have never had a loan officer or loan processor Always answer the phone when I call. I don’t remember ever going to voicemail. Any issues I may have had, Aakash would come up with a plan and he would always say in a very calm voice, “Katrena, it’s gonna be fine.” He was right, everything was just fine. Aakash worked very hard and found the best loan that supported my needs. Also, I appreciate Kelcie for being very patient with me when it came to submitting all my paperwork. In the end, I was very pleased from the beginning of the process all the way down to the attorney on closing day. I would 100% use NVR for my mortgage loan needs again.
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January 2020 by Cecelia Qualls
I loved the caring and compassionate way the team at NVR cares for their clients. I don't care how many questions or calls you make they always are there to help thru the process. I would recommend them to anyone and would know they would be in good hands. I am so thankful to have had them take care of my new house loan.
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January 2020 by Lisa Khalil
Buying my first house went smoothly thanks to Chris and Suzanne. Chris was with me every step of the way having the patience to answer all my questions on an every week basis . Anytime anything changed he was calling me keeping me up to speed. Suzanne came later in the process but was always fast and efficient . I had a great experience.
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January 2020 by Marc R.
NVR was a great company to work with. Kelcie made the process simple, and was always informative. From the portal that allows you to upload documents, and their professional approach, I would definitely recommend NVR for your mortgage needs. From beginning to end they made it a breeze.
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January 2020 by Jeffrey garrett
Jenny, Tiffany, Chris, are amazing people are there when you need them for any questions, being a first time home buyer it’s very stressful! But they really ease that for you, guide you through every process to make it easier for you. I would recommend NVR to anyone!
