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January 2024 by Makenna Steward
Horrible, I got my first budgie here and the condition of it was terrible, it looked like they hadn’t changed the food or water in decades. There was bird poopIn the water, the cage clearly wasn’t cleaned weekly and I feel sorry for any pets living there, please go here just to free the pets and take good care of them
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January 2024 by Jessica Kinney
Love this place for my feeder mice Always nice and clean
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January 2024 by TRINA HAYS
We were sold a bunny that we were told is 10 weeks old. We were promised it was spayed/neutered. The only reason we bought from store was because we were promised it was fixed and we told them this. Well it’s isn’t and it isn’t possible to spay/ neuter a bunny before 4 months but preferable to wait until 6 months! We learned this after purchasing of course. Highly do not recommend as we were lied to our face! Very disappointing and disheartening to have an experience like this.
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December 2023 by Ashley L
The care for animals is horrible especially fish! What is going on with this location?! GO TO THE BELLEVUE LOCATION! They are amazing! I will shop nowhere else except Bellevue PetSupermarket!
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November 2023 by Jonathan Bryen
Good selection and employees quite helpful
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September 2023 by wild rose
They were rude to me and my dog. They are the worst pet store I ever have been. My local Pet Supermarket are great with me and my dogs and understand their needs. This Pet Supermarket is rude.
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August 2023 by Debora Cahoon
Undernourished baby cat sold. Instead of wet food they tried feeding it dry food (they said the cat had not eaten since they got it in the store, of course it hasn’t because the cat has not been fed right) and that’s not what you do. Cat looked like it was found on the street, absolutely shocking.
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July 2023 by Katie Bug
Came in to look at fish, but left immediately to see how they were living :( The betas were in such small tanks that were dirty, and most looked unwell and not happy. The other fish tanks were also dirty..
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May 2023 by Laura Williams
Great local, small business pet store. A plethora of toys, bedding, food, and treats. A fun place to explore with a little hooman. With bunnies, fishes, crabs, birds a plenty. They bring in cats and dogs on the weekends only for adoption. The staff will love on your furry ones. I much prefer to spend my money here than at a mega chain pet store any day.
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April 2023 by Jessica Choate
Update #4: The company wanted to give me a gift card. After some hesitation I agreed to it because I found out there's another location. I received a gift card for $50.... I emailed back with my bank statements showing $128 worth of fish and this was after they asked me how much I spent and I said roughly $8-$10 a fish which would've been less then I actually spent but they thought $50 was all that was needed. Their fish alone were $23 for 2. I have yet to receive an email back. Save your money and don't do business with this company unless you wanna deal with a big headache!!Update #3: After this review the company reached out about fixing the issue. Said they would get back with me. It's been a week and I haven't heard from them! I sent another email and they never replied! This is a terrible company!Update #2: All of my fish are now dead within 9 days of buying their fish!!Update: Two more of my fish just died!! Spoke to the lady there and she honestly seemed to care less. I would not buy ANYTHING from this store!!I bought 2 fish from here on 02/14/2023. One of those fish died within 2 days and now 7 more of my fish in the tank have died and the other 3 look like they're about to. I wouldn't recommend buying any fish from this store!
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April 2023 by FabianDRT
Good place, cute animals. The only thing is that the ambient it’s a little dead.
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March 2023 by Lakelynn Smith
All my fish have now died because of your infected fish. Called the store and they didn’t care.
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February 2023 by B
I called the store and spoke to a lady on the phone regarding a specific fish I was looking for. I told her I wanted to confirm the fish was available before making the 40 minute drive and she confirmed it was.Fast forward 45 minutes and I arrive at the store. I make my way to the fish section and immediately recognize that the majority of fish are covered in Ich, a highly contagious and (can be) deadly disease for fish. I showed one of the staff members who had no idea they were sick and let me know they are still selling them to the public. I wish they would have told me before I drove 45 minutes.I really wanted to like their fish setup, but unfortunately the hygiene in this area is super low and I’ll have to avoid them in the future.Pictures show the white spots all over the fish, which is one of the visual ways to identify the disease.By the way, this copy and paste response this company does for reviews shows how much they care about the customer and our feedback.
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November 2022 by Carley Fletcher
I’ve never had an issue here before this, usually the staff is really friendly. I saw the store hrs were open until 8pm, I had a migraine all day so I put off getting dog food until 7. I got to the store around 7:25. When I got there the doors were locked and a brunette girl with glasses was counting the register with another girl that was fair and had lighter brown hair pulled back in a ponytail. Through the door I asked if they closed at 8 and the brunette rudely said we close at 7. And then I said nicely “online it says 8, just so you know” and she again rudely said “we know” and it looked like they snickered together. I don’t want this to turn people away from shopping here but just so everyone knows, apparently they close at 7, not at 8 like Google says. And I wanted management to be aware of their employees poor attitudes. I was not rude once and was met with a nasty attitude for trying to let them know their hrs were wrong online. And because I was following the online posted store hours my dog doesn’t have food for the evening.. it was just an annoying interaction as a whole..
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October 2022 by Leena Law
There was barf in one of the cat towers and no one bothered to clean it, some of the animals (a cat and bunny) were clearly sick and they did nothing, the staff had no clue what they were doing or how to do most things. This used to be my favorite place but now I don't want to go here anymore.
