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January 2024 by Delia Bos
Insanely rude, 0/10 for customer service. Maybe think twice before being so judgmental Carolina.
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April 2023 by Web Webster
People are A+ and the service at this location and whenever we call in is amazing. I have *never* gotten a voicemail — every call is answered by a human working in either TN or NC.We moved to Pinnacle after 20+ years of banking with Suntrust (which was acquired then destroyed by Truist a couple of years ago). We should have moved long ago.Now we've got checking, savings, and retirement accounts through Pinnacle, and they originated our re-fi a couple of years ago at a great rate.Life's complicated and irritating enough to put up with a lousy bank. Switch over to Pinnacle now
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August 2021 by James Bennett
The bank its self is good but the mobile app and there online banking is complete garbage. They need to update it make it better they are stuck in the stone age
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October 2020 by J Blair
This is the slowest Pinnacle bank in the entire area of Nashville
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September 2020 by Claudia McCulloch
Love this bank. Everyone is friendly; well, of course, it's the South! They do everything right. Everyone is competent and capable. So refreshing!
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August 2020 by J T
We love this bank, especially this location, they do things right! Kelly is the best!
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June 2020 by Jeff Burnham
Friendliness is much appreciated, but it does not equal good customer service. Processing is always slow, whether there's 1 or 20 people in line. After waiting for 20 minutes in the drive-through (inside was equally busy), I had to listen as the teller gave very thorough directions to the nearest Wal-Mart to the car in front of me. *Pinnacle bought my old bank, AVENUE, and they have never figured out what made the service there so extraordinary. Guess I got really spoiled. Also, we had several issues early on with our account information being inaccurate, and we ultimately gave up on communication. They offer mobile deposit, otherwise we couldn't use them anymore.
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June 2016 by Dr. Christopher Wynn
The staff is so friendly and accommodating to their customers' needs. Thank you for the great service.
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April 2016 by Branch Atkisson
Best banking experience I have had in a long time. The manager Paula Sanders and her team are amazing. I would recommend this bank for anybody looking for great customer service, especially businesses looking for a great banking experience.
