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January 2024 by Kimer S
I have given this hotel to stars for two reasons. The bedding seem to be clean and the milk wasn’t sour. I am 6 foot tall, 245 pounds prior marine, and I carry my firearm. Plus, I’m too dumb to be afraid of anything. Most people would not feel secure at all in this place. The two back doors that they send you in from the shady parking lot or not locked because they have been broken into before. See picture. The wallpaper is peeling off on the walls and breaking loose on the ceilings. Although the rooms are non-smoking, you can tell many people have not followed those rules from the lingering stench . If you set your alarm to get up and shower, set it at least a half hour earlier so you can turn the water on to wait for the hot water to kick in. Actually hot water never really kicked in for me. The receptionist dude looked like an escaped con.When I ask him, yes vehicles are usually OK and not broken into, all he said was they have cameras. But my guess is they wouldn’t work anyway. This quality in rates right alongside of some motel sixes. I keep telling myself it’s best just to spend over 100 bucks tonight for a good hotel.Safety: If you’re a timid, easily frightened person, do not stay here!
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September 2023 by Logan Skinner
Bugs in the room & smelled like smoke despite being non-smoking. Service was okay. Location is difficult to get to. Would have gone somewhere else, but had 2 rooms prepaid and couldn't get our money back.
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August 2023 by C. D.
The rooms look exactly as depicted in their photos - I didn't take any, I forgot to. I had two issues when we first got in our room, first, there was a small cockoach in the toilet taking a swim, scrambling for it's life and another one on the shower wall - I killed and flushed both that I saw.. but we all know, where there's one there's a thousand more that you don't see. My second issue was the pungent overwhelming stench of body odor (not armpit) grease/oil/scent, and it was so bad that it overwhelmed my senses to the point it gave me a lump in my throat, and I won't stay here again. Too bad too, because the room was nice, but the stench 100% ruined it. The location is very odd also, it's behind smoothie king and next to candlewood suites, and you almost don't notice the sign from the street because it's small and underneath the candlewood suites sign, which speaking of the street, it is obnoxious beyond words! Traffic is horrendous, and you can't make a left into the facility so you have to go across the freeway, turn on a side street, turn around in the kia dealership, wait for a light because traffic is obnoxious, then sit at two more lights in traffic just to get onto the right side of the street so you can turn into the driveway - 15 minutes past the first time you drove past the driveway initially! - The location sucks in that sense, but it was rather quiet because its behind another building (smoothie king). The customer service was excellent when I called the office and when I checked in. Pet friendly, and pet fee very reasonable, $10. Too bad the room had roaches and the awful body stench, I would've considered staying another night had it not.
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July 2023 by Courtney Young
Staff were friendly and provided recommendations on local attractions. No ketchup or hot sauce available at breakfast so bring your own!Rooms: Comfortable beds, best sleep I have had in a while.Safety: Double locks from inside the room.
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June 2023 by Linda G.
Positive- Close to the highwayIn a safe areaBed was comfortable and cleanRoom had new carpetRoom was bigRoom was cleanPet friendly $10 extraTV worked fineInexpensive Coffee in the breakfast area was decentNegative-Motel style - enter the room from outside Couch was old and stainedDesk chair was old and quite tornTowels were thin and scratchy For a budget hotel, this is better than most. If you want a nicer hotel, you need to pay more $$.
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June 2023 by Cherie Curtis
We were pleasantly surprised at the updated amenities of our room. Motel is set back from the busy road and the room was quiet and amazingly comfortable. GREAT SHOWER! Very clean room, very comfortable bed, beautiful updates. Would highly recommend.
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June 2023 by Ricky Bradford
The outside and at least my room has been recently renovated, and it's super nice. I have no reservations about recommending this motel. It's not the Ritz, but it's not the price either. I'm completely satisfied, and will stay here again.
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June 2023 by Turner Sperry
I put five stars so people could actually see this. This place was awful! Not five stars, 1 Star at best. I had to stay here on my way to a music festival to save some money, and it was god awful. I asked for a nonsmoking room, but it wreaked of cigarettes, B.O., and everything seemed slightly damp in the room from the wet and moldy AC unit.I’ve been to some questionable places to save money but this was by far the worst. The walls were yellowed, the tv and remote didn’t work, the couch was musty and damp, and the sheets on the bed had stains and holes in them.The staff were extremely nice, but didn’t do anything about it, and whereas the room smelled like a collection of sewer, the lobby was overwhelmingly saturated with heavy duty cleaning chemical smells. Smelled like someone made a cocktail of bleach, tide, insecticide, and splashed it everywhere, so that can’t be good for the staff to be breathing in every day.Also ALL the pictures they have of the place must have been on opening day because the building, rooms, lobby, look nothing like the pictures, and not in a good way!Stay away for your own sake?
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June 2023 by Debby W.
-no elevator/not told when making reservation...wouldn't have accepted second floor room-nasty room/ water on the floor of the bathroom at check-in/sheets look rumpled-told we would have a non-smoking room by 800 reservation clerk but no such room available at check-in-too expensive for quality
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May 2023 by Caroline Thomas
WARNING!!! STOLEN CREDIT CARD NUMBER! I called to make a reservation over the phone with them, giving an employee my card number. When I arrived the same night, my reservation had been "lost". They said that one was never made. Shortly after, many unauthorized transactions happened on the same card. Unless you enjoy being stolen from, I suggest you find another place to stay. So upset with their staff.
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April 2023 by Cory Peer
I reserved a room online with the choice hotels app. Paid for it then this hotel charged me a second time. Be careful of how many times your card is ran and pay close attention to your bank account. I'm thinking maybe the dept of insurance and commerce as well as the attorney general of the state would like to know.... I'll update this review if my money is returned or after I speak with some people...
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April 2023 by Josey K
I hope our stay will be better next time.I would not reccomend room 147. It greeted us with the aroma of cigarette smoke and a crane fly buzzing around the room. They kindly provide a ash tray if needed. The room was not advertised as a smoking room. The bathroom was dirty with hair in the sink and towel rack. There was a patch holding the cracked toilet seat together. As soon as we unsheethed the covers we noted multiple stains on both beds overlays and comforters. The pillows and bed were comfortable. So if none of that bothers you and you just need a place to sleep I would reccomend. We didnt have a chance to try breakfast.
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December 2022 by Matthew Behunek
We had a great stay here. The rooms were clean and comfortable, they had a great place to walk the dog, the staff was friendly, the property was well maintained and we felt very safe here. Also, the showers are AMAZING with comfortably hot water and lots of water pressure. Good ammenities with an ironing board, mini-fridge and coffee maker in the room. A great value - I would stay again. Best pet friendly hotel in Franklin, TN
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December 2022 by Crystal Burchett
Nice rooms. I am a smoker so it's hard to find rooms that you can smoke in and them not stink. This room was very nice. The sheets and blanket on the bed I slept in had holes in them but that's to be expected in a smoking room. Very good, quite place.
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September 2022 by Michael P.
So great I became a Choice Hotel member! If you need a place to stay for the night, weekend, or even month... this is the place. Reasonable prices, WONDERFUL staff, very clean, and so accommodating. I literally cannot get over how great the staff is here. Every single one of them. Whatever you need, they are there to help you in any way they can. Thank you guys so much for everything. My boyfriend and I will definitely recommend Quality Inn to anybody who ever needs hotel reservations. Even my dogs say thank you!