Rivian

Hours: Rivian's Service Centers operate by appointment only and offer various services, including maintenance, repairs, and demo drives. Customers can book demo drives through the website or visit Rivian Spaces to experience the vehicles in person. Service can be requested via the Rivian app or by calling the 24/7 support team, and the centers provide waiting rooms with Wi-Fi, water, and snacks for customers waiting during repairs. Reviews highlight a consistently positive experience at Rivian, particularly in Franklin, Tennessee. Customers praise the knowledgeable and friendly staff, with one reviewer noting that their questions were thoroughly answered and the process was smooth from start to finish. The staff’s willingness to assist even outside regular hours, such as checking a newly purchased vehicle before a long trip, is highly appreciated. Customers also commend the quality of service, with technicians like Jeremy and Jessica being recognized for their care and professionalism. Many reviewers express satisfaction with repairs and maintenance, noting that issues like leaks, recalls, and other minor problems were handled efficiently and with great attention to detail. The team’s dedication to quick, thorough work, along with the provision of loaner vehicles, enhances the ownership experience. Overall, Rivian’s Service Centers are viewed as a reliable, caring part of the Rivian brand, emphasizing quality service, community, and customer satisfaction.

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1. Franklin, Tennessee