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November 2023 by MacKenzie Barthold
Service is non-existent at this location. And check out takes about 40 minutes.
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April 2023 by Natalie McClure
I never shop at Sephora often, but I’m in the area visiting and wanted to see if they had the Sephora Summer Favorites in stock since it’s gone viral. I also don’t have a Kohls + Sephora where I live, so I wanted to take advantage of being near one. I understand not all stores will be pushing them out before the release date but I figured, why not just find out?My boyfriend and I get to the Sephora and there was no associate in sight. We wait about 10 mins until I go to the kohls cashier and ask if she can send someone to the Sephora desk to see if there was an item in stock. The nice lady I spoke with up front calls the Sephora associate and assured me she will be there shortly. Another 15 mins passed by and there was still no associate even walking in the direction of Sephora. My boyfriend had to call the store from inside just to get someone to attend us (It was not busy and they opened 15 mins prior). Finally, the Sephora associate arrives after waiting for 25 minutes, and I kindly asked her if they had the item I’m looking for in stock. Before I could even finish my question, she rudely cut me off and said “They don’t come out until the 13th, we don’t have them”. I don’t mind if they didn’t have the item in stock, but at least be respectful and kind to customers. Probably one of the worst Sephora experiences I’ve ever encountered and I won’t return to this store if I’m in the area.
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January 2023 by V D.
Broken heel first time wearing them didn't last 6 hours Ridiculous!!!!!!I'm too busy to take them to the store or post office for refund
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December 2022 by Anika Abiade (the low key nomad)
Shopping at this particular Sephora is great because the manager, Sarah, is really helpful, kind, and cheerful. She makes finding the right product easy and fun.
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November 2022 by Beth S.
Love this store for the most comfy and cozy pj's!! The sales people and the cashiers are always so friendly.
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August 2022 by Mary T.
I first spotted this Kohl's when I was heading over to Culver's. I enjoyed visiting Franklin the first time that I came back towards the end of my vacation in Nashville to hang out one last time. I checked out this store because I'm a Kohl's fan. I wasn't expecting to buy anything, but I did. It's the best part about shopping at Kohl's. I found the clearance section. I found a nib wine pourer. As someone who likes calligraphy and wine, this wine pourer was cool and perfect. It was dirt cheap at $3. This store has the best selection of Squishmallows out of all Kohl's stores in the Nashville area. I found one with a rainbow and clouds. I was debating whether I could fit in my luggage and went for it. She was adorable and different. With this visit being my final one at any Kohl's on this trip, I took in everything. If you have an electric car, there are chargers in front of the store. It was my first time seeing that at any Kohl's store. My favourite shorts were here. I didn't need any, as I practically have every colour. They are comfortable and am glad that they exist. This store had Ray-Ban sunglasses. I like that they have affordable styles, as you normally break the bank for a pair. This store will have Sephora soon. It was under construction when I was there. I like that they are a tag team at several locations across the country. If you want Sephora products without hitting a massive mall, it's perfect. I had a nice woman at the checkout. I had Kohl's cash that I used towards my purchase, along with a coupon in my Kohl's app. I saved a lot. Yay! I paid with a credit card. All went well. The woman placed my goods in a bag and wished me a good day. I reciprocated and walked out with my good. I do love my rainbow Squishmallows. She (her name is Vera) was such a great find for my collection. Although the Nashville area has a handful of Kohl's store, this one takes the cake for Squishmallows and clearance items. I had a great shopping experience and enjoyed saving quite a bit of money. (351)
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July 2022 by Doug G.
This Kohl's is your standard location, which is perfect as I enjoy a solid and consistent Kohl's! I have popped into this location a few times for casual wear, as well as business casual and for the most part have always left with something in hand. They are usually running solid sales and are usually stocked and organized well throughout the store. Customer service leaves a little to be desired here, as they are not the friendliest. They get you in and get you out, I have never been asked if I need assistance on the floor and cashiers are there to swipe, not chat...and to a certain extent I can respect it. Wait times are never too bad. Overall, solid Kohl's location that I will certainly visit when the need arises.
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December 2021 by Elizabeth M.
I came to find some cool Nashville Soccer Club merchandise to bring back to Michigan (our favorite MLS team). Unfortunately couldn't find any, but found some nice sweaters and pajamas for myself and my mother and a nice golf shirt for my husband. The store was clean, organized, and well stocked. They have a great selection of clothing, jewelry, shoes, and home goods. The wait was short, but customer service was ok. They crammed everything into one bag without folding or asking about hangers. Good location! Great sales! I recommend!
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August 2021 by T C.
I do a lot of Amazon returns here and they are super fast. I also love they give you a coupon when you do. I have found great deals. I do a lot of shopping for my granddaughter here they have a great selection and the people who work there are always super nice.
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February 2021 by C J.
No women's coats. 25 degrees outside. Yes, it gets cold in TN. Nothing more to say, but Yelp wants me to say more.
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December 2020 by Kate M.
Giving a review solely because of how low the overall rating was. Better than the horrible talk around town about this specific store. Came to return an Amazon package and buy a cast iron skillet. Service was not invasive but not helpful. They did their job, 4 stars
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August 2020 by Ruby R.
Amazon instructions to use Kohl's to return a shipment. Am 75 with heart condition. Kohl's will not process Amazon returns curbside. You MUST go inside, stand in line. I won't buy anything else through Amazon that uses Kohl's for returns.