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February 2024 by Stephen K.
Bought a 14k gold wedding band here in 2019 for $610. Never wore it, came back to return it with original box, paperwork and appraisal from Shane Co. Now the price of gold has increased 50% since then.. what do they offer me for it on a gold weight basis.. $170. I just took it to a pawn shop and got 270$ for it. Still disappointing but I just wanted it gone. Way to take care of your paying customers Shane Co. What a rip off
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January 2024 by Madeline G.
Don't waste your time. We came in prepared to buy multiple things for our wedding today and they were extremely rude. No one would come to help us when we walked in and a blonde lady with lots of makeup and another worker in a suit were just staring at us whispering and laughing. She eventually came over to help and was off putting and rude the whole time with minimal willingness to help. She was also nasty about my engagement ring not being from there. (We actually looked at engagement rings there but the quality of the diamonds were not what we wanted) When we left without purchasing anything-because they were extremely rude she looked back up to the man in the suit and laughed. We will not be purchasing anything from here. And do not suggest doing so yourself.
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October 2023 by Janelle Holzmer
Had the best experience with Matthew! We came in to get my ring cleaned and left with a beautiful ring for me and a wedding band for my husband also, named Matthew!! We love this place and will forever do business with Shane Co!!!
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October 2023 by Kristina Hulsey
Shane Co. has been my solo jeweler for 15+ years. They consistently offer a friendly, no-pressure environment with excellent customer service and an amazing lifetime warranty. P.S.- Matthew S. at the Franklin office is awesome!
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October 2023 by Nick Sloan
My soon to be fiancé and came into Shane Co with only an intent to browse. I brought $0 in to the store. It was my first time in a jewelry store and certainly our first time together in one. Naturally we were nervous and felt out of place. Chelsea Brehm welcomed and worked with us with a smile on her face through and through. In short, our experience could not have been better. We could not have felt more comfortable. It was a truly memorable experience, I mean I literally drove back to my apartment to grab cash and come back before the store closed. Phenomenal customer service, and just a very comfortable experience.
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October 2023 by Jan Smith
Sandy is the BEST. She helped me with so many things. Found the perfect 3ct. Pear diamond necklace, reset my diamond earrings, and my diamond ring needed some help too! She is so patient, so willing to please her customer. I wil see her again soon and she is always willing to help. Once again, she is The Best!
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October 2023 by Rocky Quitoriano
What a stylishly comfortable place to shop for wedding bands and engagement rings. Their inventory on display is womderful and their customer service employees are even better. Extremely cordial, helpful and sensitive to your needs. Give them a shot if you're ever in Franklin. You will not be disappointed.
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October 2023 by Mitchell Law
We bought engagement ring, and wedding bands here, and on both occasions we received the best service hands down!Big thank you to Sandy and Emily plus all your wonderful support staff for helping to make a big decision so easy and streamlined!
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October 2023 by lindsey speirs
Excellent customer service! It is a drive, but so worth it! My center stone fell out and was lost! It was a 15yr old diamond! We thought there would be zero chance of it being replaced! There was no hesitation what so ever, an absolute answered prayer!? Praising God for there kindness and understanding! We only had to pay a difference cause obviously they did not have the exact one! They tried to find the best options available closes to my cut! Shane Co is amazing! They are also family owned, I had no idea! I love that it is a family owned company, no wonder the quality and customer service is great! Thank you again Shane co.!!!?
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August 2023 by Brody Jarrard
My girlfriend and I just left Shane Co. and we are blown away by how kind, genuine, and helpful Chelsea Brehm was. My girlfriend had been to this location before, but this was my first time, and we couldn’t have asked for a better experience. She was patient and thorough, and truly incredible at her job! Thank you for a great experience!
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August 2023 by Charles Webster
Sandy is phenomenal. I did not find any settings that met my expectations. When my fiance arrived Sandy designed a ring that exceeded our expectations. She is wonderful. Thanks for everything....
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August 2023 by The Baron
I bought my engagement ring here. I love the ring, but it was way too expensive for what it is. The employees seemed a bit snobbish and uptight, I guess because I looked like a broke civilian. I don't recommend dealing with these people unless you enjoy being treated like your trash.
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August 2023 by Vivian Nicastro
I'm really happy with my engagement ring and wedding band. They are a beautiful combination together.The shopping experience in the Franklin store was lackluster. I visited twice with my fiance to select my wedding band. The woman helping us the first time asked if we were paying for our wedding ourselves or if we had help from our parents, which may have been well-intended, but felt really strange to be asked.I was also hoping to be guided a bit more through the various selections and be brought rings based on my taste. I found that the browsing experience at Genesis Diamonds was much more catered and I was disappointed that it wasn't the case at Shane Co.Also, when I checked out, I was given an iPad to enter my own card information and shipping address, which cheapened the experience—it felt like paying for brunch instead of a valuable ring.Nonetheless, I was able to independently identify the perfect wedding band to complement my engagement ring, and that's the most important part. The ring arrived also arrived fast; within four business days of ordering at the store.
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August 2023 by Carmen Rezek
Joshua and the entire staff was very helpful and professional!! I wanted an Anniversary band for our anniversary and we found the perfect one! We were on vacation & just happened to stop in and we’re able to get my new ring sized and picked up the same day!!! Super professional Shane Co is!! Would definitely recommend them 100%
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August 2023 by Jack S.
Matthew and Chelsie helped me and my soon to be fiance pick out the perfect ring. They were very easy going and understood our budget. They also cleaned one of my rings that wasn't purchased through Shane Co completely free of charge while be shopped. It took roughly two weeks to get out diamond in and everything put together.. turned out great
