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November 2025 by Janice M
This company is great! Justin waked me thru everything!!! His managers should be very proud of him!!!
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August 2025 by Katie Telford
We have been very dissatisfied with our Sleep Number bed, especially considering the price we paid (nearly $10,000). The bed has been unreliable—sometimes it works, sometimes it doesn’t—and now a major piece has stopped working altogether after only five years.
When we reached out for warranty support, we were directed to Leggett & Platt. Unfortunately, the process has been extremely frustrating. We had to wait over a month just to receive a remote in the mail to diagnose the issue. Once diagnosed, we were told the warranty is not truly a full warranty—it only prorates the cost of replacement parts, which we still have to pay for. On top of that, we are responsible for finding and paying our own technician to install the parts once they arrive. There’s no guarantee that the parts being sent will even resolve the issue.
The customer service experience with Leggett & Platt has been very disappointing. Representatives have been rude, and their systems are outdated, making it difficult to get accurate information. I would strongly recommend that anyone purchasing a Sleep Number bed keep all documentation related to their purchase and warranty, as the company’s records are unreliable.
Overall, this has been a terrible experience. We are extremely disappointed and would never purchase a Sleep Number bed again.
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August 2025 by Nathaniel Holman
Waylon was great. Answered all of my wife’s questions and made the process as easy and stress-free as possible. Getting a high-quality product at a fantastic price! Great experience!
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July 2025 by John Hall
Terrell our sales person was very knowledgeable about the products and helped us get the right mattress and base for our needs
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May 2025 by Andrew Siao
Terrell is excellent. We enjoy working with him identifying the best solution to our sleep.
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March 2025 by Eileen Gebert
Terrell was fantastic helping us! We’ve purchased 3 sleep number beds in over 20 years and they’re still working great!
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March 2025 by Mike Chavarria
Typical of Sleep Number customer service, Terrell was pleasant, informative and quickly resolved our issue which was more of user error on our part. Terrell quickly walked us through the reset on our registration process and we are once again enjoying our i8 mattress. Thank you so much!😊
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February 2025 by Chris Joiner
Terrell was GREAT to work with!
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January 2025 by David Feick
Very pleasant and helpful people. Just too expensive for me
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January 2025 by Georgia T Edge
Excellent product and service
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January 2025 by John Burkhart
Friendly and knowledgeable staff. Terrell was very helpful in giving us the information we needed to select the right mattress for us. We had a great experience and are happy with our decision.
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December 2024 by Vic Hernandez
Oxana (Franklin, TN store) is super knowledgeable and very helpful. She has a great positive attitude as well!
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October 2024 by Jeremy Bush
I would highly recommend having Oxana help you. She takes her time to find you exactly what you need to get the sleep we must have to stay healthy.
Most places have high pressure sales people that just try and sell. Not sleep number. Oxana’s focus was always getting me to sleep pain free. As someone who has had back issues for 20+ years this was a blessing. After we found my sleep number Oxana went out of her way to work with our budget. Couldn’t be more happy with my experience. Get a pillow! It’s worth it
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June 2024 by Kedren Falk
Great beds, Terrell was amazing. Enjoyed learning about all the different beds.
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April 2024 by Jackie Bascom
Terrell was a complete joy to work with! We are so happy to have had such a great experience!
