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April 2024 by Jackie Bascom
Terrell was a complete joy to work with! We are so happy to have had such a great experience!
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March 2024 by Calvin Sweeney
Great service
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March 2024 by Sylvia Woody
Wonderful experience at the Cool Springs location. Store manager, Terrell, took very good care of us! This was our second sleep number bed. Can't wait to get it.
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March 2024 by Heidi Garber
We were SO pleased with our experience at the Franklin Sleep Number Store. From the start, Terrell the store manager helped us all the way to purchase and delivery. We were shopping for my parents in their 80’s. Terrell helped my parents into the store and trying beds. He came in his off time to help my parents with their purchase and was so kind and knowledgeable. Kevin and William were beyond courteous and helpful in delivery updating me about their time on the way. They were careful and thorough. This team is impressive in service and customer care. So pleased!
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December 2023 by Molly Newlon
Sleep Number in Franklin, TN was very helpful with making my selection and with completing the transaction. My purchase was complicated by Sleep Number discontinuing a bed that I had on order and Brandon was terrific in helping me resolve the problem and make a new and better selection.
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October 2023 by R.Victor Hernandez
Matt did a great job explaining the differences between mattress sizes and the features of each model. It was definitely worth going into the store over trying to select one online.
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July 2023 by Terry Odom
The salesman at Sleep Number was polite and knowledgeable. We did not fill pushed or stressed.
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July 2023 by Debby Leddy
Excellent store! Great management and sales crew. Very knowledgeable, helpful and kind! Great products.
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March 2023 by Blaiz Phillips
Matt Caroll is the associate who helped my fiancé and I find our forever mattress brand. He was full of patience while exhibiting passion for the brand.
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February 2023 by Joseph Walston
We just bought our second(my third) sleep number bed. We went all in and are thrilled and excited to get an even better nights sleep.
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December 2022 by pamel mccor
Matt was a pleasure to work with. Very knowledgeable and helpful. No hard sell; just a pleasant experience.
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September 2022 by Diana Magoon
Day was a friendly and helpful salesperson who listened to our needs and kept our budget in mind when recommending a product for us. Even other sales people that came to help were friendly and recommended products without being pushy. We got what we wanted and were very happy with the service! We've owned Sleep Number beds for over 20 years and we're looking forward to our new one (arriving soon)!
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September 2022 by Stephanie Riley
We visited the Franklin, Tn showroom. Joe (the sales rep) was very knowledgeable and personable. If he didn’t know the answer he was honest and offered to get an answer for us. He had a great sense of humor, was extremely patient and very thorough.
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September 2022 by L A Smith
did a great job allowed me to ask a lot of questions inform me on how to buy a bed
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June 2022 by Sherrie Brickham
The shopping experience was very good however the actual delivery experience was terrific. They send an email saying that it will be delivered between 9 and 1. They then send an email with the time set between 12 12:30. On the day of the tracker keeps showing a pushed back time. When I called rooms to go the customer service person actually hung up on me. Very awful customer service. Delivery ended up 2.5 hours late.
