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January 2024 by Jackie G
This Starbucks location is my absolute favorite. The team here is EXCEPTIONAL! Friendly, professional, knowledgeable, and very patient. 10/10 recommend. Thank you.
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January 2024 by Ponsay
If I could give Grace 100+ stars I would. For someone who works in the Hospitality industry and meeting new people every day, my interactions with Grace is always a pleasure. Grace has 5 star service, patient, and memorable. This will be sent to corporate. LOVE YOU GRACE! HUGE SHOUTOUT! -
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December 2023 by Kay Kendrick
On 11/30 I went to 9175 Carothers location. The store was trashy, the baristas were not practicing good hygiene as one young guy was putting his hands through his hair and wiping his nose. I waited twenty minutes for a vanilla latte. When I asked a manager type about the wait, she scoffed at me and said they were 30 minutes behind. Why was I not told when I walked up. The drive up was being serviced. Why not walk ups? I WILL NEVER GO BACK. There is a new coffee shop Creama just down the road. Friendly, clean, and efficient. A terrible experience at Starbucks. ?
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November 2023 by Sandra González
terrible service! they take a long time
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November 2023 by Shelby Evans
Drinks had good taste. It's consistent with other Starbucks. They weren't really busy, but the wait to order took a few as we was not recognized as standing there. Also, they made one drink the wrong size. The order was corrected.
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November 2023 by Chet Faith
Walked right in and was promptly greeted. Everyone was extremely friendly and helpful. I wanted to try something different than my usual and the gentleman who took my order helped me (Venti white chocolate mocha hot; three pumps of white chocolate and three pumps of gingerbread)Thank you for getting my morning off in the right direction!
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October 2023 by Aaron Seiser
Always good, just wish it wasn't so expensive.
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October 2023 by Jennifer Mcmillan
I ordered a pickup order and 40 mins later I’m still waiting. There wasn’t a ton of people waiting like 3 maybe and the people working had no urgency and were talking about their weekend. I watched them start my order then walk away for 10 minutes then get back to it. It was very
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September 2023 by GREG B
If you see a line at this Starbucks keep moving!!!!The most dreadful encounter at Starbucks imaginable. It was a bustling Saturday morning, as expected in most Starbucks, but this particular one took the cake for being the absolute worst! Upon entering, I was greeted by an endless line of customers. Determined to save time, I decided to place my order through the app for a quick pickup. To my dismay, my order seemed to have vanished into thin air. Instead of taking responsibility for their mistake and acknowledging that my order had been overlooked or lost, they shockingly claimed it had been stolen. How absurd! I had meticulously monitored the counter, keeping a close eye on my order as it was being prepared. The issue seemed to stem from the workers assembling orders in batches, carelessly piling them up in a disorganized manner. To make matters worse, not a single apology was offered for the inconvenience caused.
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September 2023 by Nat B
Three team members each took time to assist handcrafting my pour over. Interesting process to see. Many thanks ?
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September 2023 by Isabelle Grace S.
the women was extremely rude to customers and employees and took an extreme amount of time to make a drink that was very simple.
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September 2023 by Asimpleguy
Coffee is always good, but even the staff are saying that it is getting expensive and traffic isn't what it used to be.. nice treat once and a
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August 2023 by Hannah Muellenmeister
Store didn't seem to know its own refill policy. Weird. Coperate has been notified. Do better, Starbucks.
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July 2023 by Jonathan Russell
Very bad service especially for UberEats couriers. Literally every time I come (even when it’s not busy) it takes them 20-30 minutes to prepare a cup of coffee and a muffin. Ridiculous!!
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May 2023 by Elina Jebsen
consistently the worst starbucks i have ever been to. when there are literally 4 people in the store and no line in the drive thru it shouldn’t take 20 minutes to make a drink. one would think that it would be 5 minutes but it is not. lazy staff. one girl always consistently makes my order wrong, i just don’t order it anymore. it’s not hard to make a frappe without coffee. horrible experience.
