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October 2023 by Harry Deitch
Don't stay downtown the prices are insane you can park for 35 a day at the omni hotel valet and spend 150 on this room or 350 a day at the downtown hotels and again pay for parking! The money you save can get you a stetson and ostrich boots, wife too!They feed you breakfast saves 25, dinner Monday to Wednesday saves 50 that's another 75! But if your going to drink yourself blind then save the lawyers for driving drunk and walk from your 350 a night hotel.
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October 2023 by SSG FERRIS
Pros: Clean room, fast check in and check out process. Nice location.Cons:At least leave a bottler of water as a complementary .One small elevator for a big property.Continental Breakfast is a joke. Not my first time using IHG for travel. This particular property is cheap when it comes to breakfast.Rooms: Clean
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October 2023 by Jim Ellison
The rooms are spacious and comfortable. I was promised that they had charging for ALL electric vehicles but found that they only had tesla chargers. I did find an adapter for $160 nearby. So everything worked out.
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September 2023 by Joe Sissom
While Traveling for work with the VA medical center. I booked a reservation months in advance using the government contracted rate at this hotel. 10 mins before my checkin the front desk called, while I was driving down the internet, to say they would not honor my contracted rate without official letters from the federal government. It was 7:30 at night and there is no one in the federal government that can provide such documents at that hour.According to the front desk clerk they started a “new policy” and my government ID was no long enough proof. 10 mins before my checkin!Turns out it was a busy weekend and everything was booked in the area. The clerk said he would hold my room for double the price. Needless to say I did not check in and had to keep moving down the road to a Marriott property, which was excellent.Noteworthy details: Terrible customer service
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September 2023 by christina kane
Good stay clean rooms close to everythingHotel has some growing issues, but everything was good Happy Hour social Mon-Wed 530-700 could be better and more upscale with better food and beverage choices. Beer taps again were having issue but they did offer a 2 drinks at next door hyatt houseRooms: SpaciousNearby activities: Lots of things nearby walmart Sam'sSafety: Safe area of townWalkability: Need a car but their is stuff nearby within a 15 min walkFood & drinks: Beer taps weren't working and breakfast and happy hour kinda lame compared to other staybridges that I have stayed at that had better offerings
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September 2023 by cathleen miner
Very clean rooms. Comfortable beds and pillows. Refrigerator with ice maker and little stove in room. Good, free breakfast. Very quiet location. Hotel staff was very friendly and attentive. Great place to stay!
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August 2023 by Michael Turner
Very clean rooms. It's probably the cleanest and most well-kept hotel I have been in. Friendly service and a decent breakfast. Convenient drive to Nashville and Franklin.
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June 2023 by Kevin Lee
Nice and spacious rooms with kitchen and separate bedroom. Staff was friendly and the free breakfast was not bad. The hallway is so wide, they have a decent pool and gym. The location is pretty good - you are close to lots of restaurants and highway. I would definitely come back to this hotel
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October 2022 by Cheryl W.
The rewards program is a SCAM! I stayed at Staybridge in Frankin, TN for 2 weeks but they did not apply my points. I called Customer Service multiple times and was placed on hold for up to 50 minutes listening to music. No one ever answered. I called several times over a 4 week period. I also tried to submit the issue on their website but the page would not advance to accept the submission. I finally drove to the Staybridge on Mallory Lane, which is where I stayed, and they said they could not help me because the rewards program is administered by another department. The manager went on to tell me that it "may" be too late to award the points because it's been over 30 days. Why have a 30 day limit when you don't provide your customers with the means to contact you when there are discrepancies? Oh I know the answer. It's because the entire program is a SCAM! Don't bother saving your receipts and confirmation numbers. Despite receiving emails from the Rewards Program with your reward number, Staybridge will not award you points. This is a big SCAM!
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July 2022 by Joan G.
Hotel promotes and has drag queen shows for children. Also who flys the pride flag during 4th of July weekend? Gross establishment! Staff are rude and rooms are not clean with hair and dust everywhere!
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September 2021 by Allison O.
Stayed here for one night for a work trip. Room was very clean, only thing is there are no full length mirrors. Staff was friendly and created an easy experience for check in and out.
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March 2021 by Abbie T.
Clean hotel and friendly staff...the rooms were spacious and new and the Watkins toiletries were a great touch.
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January 2021 by Rhonda H.
This place is beautiful!!! The staff has been extremely accommodating! We stay in a lot of hotels due to my husband being a travel superintendent...I have never felt the need to leave such a positive review! I can't complain about any of our stay! I wish I could pack the hotel and the staff with me on our next adventure! The hotel is extremely clean, the outdoor patio is so cool, and the extra of amenity of free laundry Wow they have thought of everything here
