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March 2024 by Nathan T.
Guys! I was in your store for 30 minutes trying on different Birkenstocks. I even went to my car and got the Birkenstocks I had ordered because I was trying to see if I needed a larger size. I was comparing 42's and 43's. There were three of you behind the counter maybe four chatting it up about other stuff. There was maybe one other customer in the store. Not once did anybody ever ask if I needed help or if you could answer questions etc. Get off your butts and engage with a customer. Have a conversation. You never know what it can lead to. Hopefully this can be used as constructive feedback.
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August 2023 by Christian Ofner
Unbelievable service and knowledge. What a great experience getting properly fitted for skis for my son and then finding the best deals for additional items…..including another set for me ; ) would recommend 100 times over. Chris and team are incredibly helpful and responsive.
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August 2023 by Joel Baker
This is the 4th bike I’ve bought from Steven, now at Sun and Ski in cool springs. There’s no one else I trust to buy and service my bikes. Great prices too!!
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July 2023 by Stephen Cotton
Exceptional service and attention to detail brings me back and back to Sun and Ski Sports.
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February 2023 by Jacqueline F.
I called to see if they had snorkeling gear that was not quite in season. The person who answered the phone said that she thought they had just gotten some gear in and then went to the trouble to look in the back. She found it and so I went and got some upscale but reasonably priced matching fins, snorkel, and face mask. Good job!
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February 2023 by Jason M.
Extremely friendly and helpful staff ready to help with any of your outdoor adventure needs! Highly recommend!
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January 2023 by Google user
Sun \u0026 Ski in Cool Springs has consistently exceeded our expectations in customer service and product availability. We always find what we need, and we always leave having had the best service experience. We live very close to another outdoor retailer, and while they are good folks too, the level of customer service at Sun \u0026 Ski in Cool Springs just can't be matched. Additionally, their selection and prices are consistently much better!
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January 2023 by Christina
Sun & Ski in Cool Springs has consistently exceeded our expectations in customer service and product availability. We always find what we need, and we always leave having had the best service experience. We live very close to another outdoor retailer, and while they are good folks too, the level of customer service at Sun & Ski in Cool Springs just can't be matched. Additionally, their selection and prices are consistently much better!
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October 2022 by Baylen Dahl
My son and I visited the Franklin, TN store, as we do often. We were looking for a new mountain bike for his birthday, but were unable to find a price-friendly bike suitable for an 11 yr old. James in the bike service/sales section was unbelievable in helping us. He showed us a few bikes that may work, but the frame was too big. After we thought we were out of luck, James came around the corner with a gently used version of the bike we wanted to but, and it was a small frame! My boy's eyes lit up and his grin was ear to ear! James was awesome and patient with my son and walked him through the bike, as well as letting him ride it outside to make sure it was the perfect bike. He then offered to quickly tune it up, service, and clean the bike. Kudos for James for being a great customer service employee!
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August 2022 by Daren Holaday
Went to buy back to school clothes for my teen, almost bought an $800 SUP, but...cashier barely looked me in the eye, that is fine, she was a teen, kind of used to it.What threw me is the manager came over to help and did the same (early 20's), bummed because I really like this store. Left a purchased item out of my bag so I had to had my wife return to the store to pickup.Got home, similar SUP on Amazon for $300, I hate it bcause I love to shop local but....no choice, why would I?
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March 2022 by Grace Martin
Chris and the team here at Sun & Ski are so helpful! They helped me attach my bindings to my snowboard very quickly and efficiently. They even showed me how to make my own adjustments if I ever wanted to modify my stance. They're knowledgable about winter sports and equipment so I felt comfortable asking questions. I'll be back!
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December 2021 by Hannah Cunningham
I would give 10 stars if i could! I went to the store to pick up a vest for a birthday present. The Franklin location didn't have the size I was looking for so they contacted the Opry Mills store to ship it! I called in a week later because I hadn't seen or heard anything. Sounds like it was actually shipping from the Tulsa store, but Dylan kept me fully updated and even called me back with the tracking link and even set it up to be expressed shipped! Amazing customer service and great people!
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September 2021 by Kaitlyn McGee
We were shopping for a last minute beach vacation. My family and I have shopped here over the years and we knew they would have what we needed. There were a group of employees hanging out and even sitting on the register counter on their phones. We needed a fitting room and my daughter went up and asked the employees. They argued over who would walk over to the fitting rooms and unlock the doors. My son wanted a shirt that was high up on the wall and then suddenly there was no one around to ask for help. We left without buying anything. Customer service definitely went down hill.
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September 2021 by Masks For-Masks
At the bike shop, the person I called would refuse to do simple tasks and couldn't find the bike I had purchased, took more than 16 minutes of my time to tell me some minor details, and was overall bad service.
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July 2021 by Justin Wolf
Brandon was amazing! He was so knowledgeable, nice, and helpful. I came in for spin shoes and he helped me through the wholeProcess and attached the cleats for me too. This is the best customer service I’ve experienced in a long time. I will definitely come back and spend my money here and support this store!
