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October 2023 by Kennedy Givens
Mary is INCREDIBLE! She was so amazing with helping me set up my account here. Highly recommend this branch and location yo everybody.
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September 2019 by Christina E.
This branch doesn't overall feel like a bank should feel, granted I've never been inside but I've been through the drive-thru plenty and the ATM. Which never go to the ATM in the morning hours! My goodness you cannot read the screen!! But ultimately going through the drive-thru, the tellers aren't very friendly, they don't ask how you want your cash back, and it ends up taking a bit of time to get accomplished what you go there to do. Unfortunately for me this is the most convenient option, especially when I have my pup with me in the car.
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September 2019 by Caroline Caudle
Do not use the ATM at this location. It will take your cash, freeze, shut down and not give you credit. This has happened 3 different times at this location. Each time they say the atm will be fixed but clearly it isn't. The inside branch was 0 help and told me that it happened all the time. Why this isn't marked out of order or refusing deposits is beyond me. Shady business practice to let this go on as long as it has. As a customer, I really trusted them when they said they fixed it. I can't trust this bank any longer.
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September 2018 by Ken L.
The people are great. The branch hours completely suck. Phone app, not amazing. Dial it in folks.
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April 2017 by Moni W.
Of all the SunTrust branches, this one is THE branch you want! The minute you walk in you are greeted with a smile. You're not left waiting an hour (like the other branches I was going to at Suntrust) or treated like you're a nuisance to the tellers. I came into this branch for a simple question, and ended up opening another business account- I had fully intended to close my current business account next week at my branch in Cool Springs because I'm so dismayed. Mike Curtis is the bank manager at this branch, and provides the "home town welcome" to customers that's virtually nonexistent in today's SunTrust banking days. See him and you won't be disappointed. I'm happy I ended up stopping in, you will be also!
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June 2015 by Jonathan Gore
Heather is the best! Great bank and everyone is super friendly.
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January 2012 by Zach G.
Go with a credit union. They are non profit. Skip banking here. Banked with them for years. I totally should of switched to credit unions YEARS ago.
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June 2011 by Kim Y.
Is it just me or are all Suntrust employee's WAY WAY WAY too friendly? Its creepy, like Stepford Wives and in the middle of Brentwood, I could totally see that actually being the case. Aside from that this Suntrust is pretty adept at, you know, banking. (except the one time the drive thru employee shorted my deposit $3, but I do have crappy handwriting) I go there every friday for the ole jorb. In addition to creeptastic friendliness the Grassland Suntrust is special because they don't have a counter, just big desks for every clerk that make every customer feel like a big wig balla. They also serve quality cookies and coffee from the Good Cup every Friday which may or may not be why I choose to make that my bank day. Around 2pm there is never ever a wait either. So, Grassland Suntrust, you are a good bank, lay off the Stepford act and I would give you a fifth star!