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March 2024 by Mark Rindermann
If I could give 0 stars I would.Every single time I am expecting a dilivery from UPS, they say address not complete. No other dilivery service has a problem with the address. My latest shipment says delivered, but I didn't receive it. Customer service is an automated computer that is absolutely no help.
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December 2023 by Michelle Ploom
Driver in Brentwood TN should be on notice by his management or frankly fired. Driveway could not be driven on because it was drying, but could walk. Driver pulled up, we told him it was ok to walk to porch, just cant drive up. He then took the boxes out of his van, put them on the street and said "you all can come get them yourselves". Drove off. Wife and mother had to go out to street and get them. Lazy jerk and should really not be in the service business. Wasn't to much to walk 30 ft and deliver the boxes. Fedex and Amazon did not have a problem. Brentwood area UPS driver - 0 Stars!!!
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July 2023 by J. Lauren
The Cool Springs location is wonderful !!! Much faster than OHB & Edmonson pike location. Super courteous , quick service and convenient location off i-65 /Mallory Ln.
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March 2023 by Marla Peterson
This is my favorite UPS location in the Nashville area. They are always well staffed, kind, and speedy fast. I drive out my way to go to this location. Kudos to the manager!
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March 2023 by Elaine Wilder
I stopped to pick up a package that needed a signature and ship another package. The people working there were awesome, friendly and funny ?
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February 2023 by Laura Williams
UPS customer service used at the UPS station for some Amazon returns. Friendly man, manning the desk and was happy and friendly conversation while I returned two things to Amazon. Literally right across the street from my favorite chiropractor, Exodus Chiropractic. So I will probably use this place again for returns, as there was no line.
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January 2023 by Evy Fox
Great customer service, always smiling, very polite. My package always on time. Great job ! Thanks
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January 2023 by Lyn Km
My package from NZ was somewhere I never would have tracked down on my own. The 2 Gentlemen who were very helpful in my endless quest to receive my package were very quick and efficient on their computers to send me to the right place.Thanks Guys!.I know where to go next time!.
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December 2022 by Michelle C.
Great place to drop off large packages for shipping as well as those packages you want delivered faster. I dropped my rating due to the fact that they don't update their hours for holidays or when they decides to close early or not open the location. They could do a better job with general notification.
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November 2022 by Heather S.
This team goes above & beyond! Someone had sent me a couple of packages and had put the wrong address. Mark at UPS tracked me down on the internet. He sent me a message to call him. I called him, and he let me know what had happened. They held my packages for me at their hub until I was able to pick them up. They could have just returned to sender or leave at the wrong address, but they didn't. Amazing customer service! Exactly what a parcel delivery company should be about: making sure the package is delivered to the right person and with care!
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August 2022 by Raquel Savage
I was starting a work from home job soon while finishing off my last week at my old job. Little did I know, it would have delayed my shipping if we needed to hold the package at the distribution center. The delay wasn't their fault and I stopped by during my lunch break to speak with their team about needing to hold my package. I really couldn't sign for it if it was at my home. I picked up my package to start my new job and I truly do appreciate how kind the staff was. Can't remember all their names but they were all pretty helpful. Will be using again with how easy the shipping was. Thanks!
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December 2021 by janet leach
My package was delivered to my neighbors house, drivers need to pay attention to the address better!!!
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November 2021 by Raquel Martinez
I was starting a work from home job soon while finishing off my last week at my old job. Little did I know, it would have delayed my shipping if we needed to hold the package at the distribution center. The delay wasn't their fault and I stopped by during my lunch break to speak with their team about needing to hold my package. I really couldn't sign for it if it was at my home. I picked up my package to start my new job and I truly do appreciate how kind the staff was. Can't remember all their names but they were all pretty helpful. Will be using again with how easy the shipping was. Thanks!
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November 2021 by Shattered Dr3amz
They are always so friendly and helpful.
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October 2021 by Snezhanna Chernish
EDIT: Changing my 1 star to 5. I was graciously helped by an employee here who was actually able to find the correct information and figure out where my package was. I have learned it wasn't this location or employees that caused my headache of a mess, but rather those at UPS's customer service line who provided incorrect information and did not update the tracking. This customer center was not at fault and truly helped fix all the errors and issues I dealt with. Thank you!
