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January 2024 by Utah Savoie
The pharmacy team here is top notch. Friendly, professional, and truly care about helping folks that they serve. In particular, were helpful in working through overlapping drugs, insurance issues, and mistakes in written prescriptions. Glad we moved our business here from Walgreens
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October 2023 by Kary Lyon
Terrible pharmacy to talk to. Was put on hold then cut off, called back put on hold cut off. Had to leave a message in the hopes an rx will get filled .
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March 2023 by Cheese 2000
Been coming here for years and never had any issues. Very professional and good at their jobs.
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February 2023 by Cordial C.
Pharmacist is very helpful, and helped me find natural sleep aid alternative to benadryl.
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October 2022 by Sarah C.
Always have my order wrong despite me calling ahead of time. The incompetence of this pharmacy is truly remarkable in a very bad way. Save yourself the trouble and go somewhere else
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September 2021 by Brian Jimenez
A lot of the bad reviews seem to be from almost a year ago, my experience was great especially since I was picking up a prescription here while on a work trip, the staff is kind and extremely helpful and were able to answer all my questions overall a great experience.
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September 2021 by Humayun Amani
Walmart Franklin Pharmacy is the best pharmacy I have ever seen in the USA. The people are awesome and professional and very friendly and helpful.All pharmacist are great along with All Pharmacy Technicians, but Mr. Tim, Jared and Baseera are super awesome, I always see smile on their faces and really enjoy getting my medicine and get consultation from them. All are my favorite, but these three are special and very closed to my heart. Baseera is a great asset for them, she is super nice person with beautiful smile, very patient and professional.I recommend this pharmacy to all my colleges and people I know to transfer their medications to this pharmacy. God Bless them.
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September 2021 by Paul Barnett
They are always very nice, professional and helpful! I believe they deserve a 5 star average rating!
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June 2021 by Sady Berlioz
I have always been well cared for at this pharmacy. His employees go out of their way to please patients. Also here I received my two Moderna vaccinations. Very thankful.
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March 2021 by Cody Barron
Pharmacy is something else. Nobodies prescriptions are ready on time. Jesse, an employee in the pharmacy, is always on a power trip, yelling at customers, for something as simple as standing in a line. Horrible customer service, not to mention, their actual job.. the pharmacy, isn't ready on a consistent basis.
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July 2020 by Marissa
This review is mostly for the pharmacist. Unfortunately, I was in the midst of moving when I last refilled my prescription here so I've forgotten his name (as this review is long overdue), and it's not on my receipt!I recently had the misfortune of learning that a longtime medication of mine is not in the formulary on my new Marketplace insurance. This medication is extremely expensive out of pocket. The pharmacist helped me use a GoodRx discount I found and made sure he oversaw my whole order so that everything went through well. Even though the prescription I sent in for the generic, he gave me name brand (since insurance companies aren't covering name brand anymore and it's cost prohibitive so he can't sell it otherwise).He took an extremely stressful situation and made the process easy. I finally felt heard (as my insurance company was being awful) and he made sure I was completely taken care of. I'm a long-time Kroger pharmacy customer and I've moved about 30 minutes away from this pharmacy, but if my next insurance company does not cover this medication, I will 100% be returning to this pharmacy for my refill.Just want to make sure he knows his efforts are felt and he's doing a great job!
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June 2020 by Kara Hall
Always go above and beyond to help me out
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May 2020 by Brandon E.
They used to have a great customer centric pharmacist. Not sure where he went the new one is rude! She has no interest in helping! We had all prescriptions set to auto fill on same day. 6 months later she now said that they can't do that. I think she found it easier to say no than to listen to what was going on and resolve it. Transferred all to another provider.
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March 2020 by Lori Bernell
Understaffed. Slow. You can leave an RX a day before you want to pick it up and it still isn't ready and they lie about why that is. I hate this place And will find another pharmacy to fill Rx at. This is awful horrible customer service. The pharmacy manager needs to be let go and someone who can run a pharmacy properly needs to start over with this place.
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December 2019 by Rocky Law
Bad customer service
