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March 2024 by kasey lawrence
I hope you do not get a membership - good luck canceling if you do.
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February 2024 by Charles Ferguson
This car wash is overpowered and will destroy your car. They started putting a disclaimer saying it is safe, but it ripped out a few pieces in my car recently. Do not use.
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January 2024 by Abby Wonder
I love them. Facts.
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January 2024 by Dave Harby
Sales pitch is way too aggressive and slows down the line. I'll go elsewhere just to avoid this. Vacuum lanes have no room between cars. Otherwise great.
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January 2024 by Michael Roberts
I get my car washed here every month. Then why do I give a 2 star rating? It’s because their carwash system cleans a lot better than what I’ve experienced at another local similar type of car washes.The two star is based on the aggressive dishonest sales guy who presents themselves as helping you. They will tell you how it’s cheaper to just choose the plan with unlimited washes “for a month”. On my very first visit the sales guy didn’t mention it was a membership to auto pay. He cleverly presented it as I can have unlimited washes the rest of the month. Never mentioning I’d be signing up for a membership that auto renewed. The person pushing and deceiving you at the gates also gets a cut. So they are doing their job. I get it.The business model appears to be getting you signed up for Membership. If you understand that and are okay telling the pushy sales gate person acting like they are trying to help you no thank you. The wash is good. The vacuums work well. I have no hard feelings and have empathy for the sales guy. They are doing what they do. It’s our responsibility to know what we are signing up for. So I just kindly say no thanks but honestly it sucks to deal with that but I like the wash and location.
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January 2024 by Craig P
Rating this one star just because I hate pushy and deceptive places
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January 2024 by Lana Baker
Do not sign up for the VIP wash. After cancelling they are still charging me despite an email trail. You cannot get a hold of anyone on the phone either. Super disappointing.
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December 2023 by Kenneth Asberry
Friendly staff, great vacuums & free towels, glass cleaner and all purpose cleaner to use
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December 2023 by J P
I cancelled my membership and they still continue to charge my credit card! I physically drove there 2 months ago and cancelled my membership. Why are you still charging my card 2X after I cancelled! Reporting you to the Better Business Bureau. Just AWFUL!
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December 2023 by Vic Holtreman
If you need a quick wash I suppose it’s fine, but they use a soap or cleaning method that leaves a film on the car. If they offered towels to wipe down after, it wouldn’t be so bad, but they don’t. Considering all this, it’s pretty expensive.
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December 2023 by Jason
If you are looking for mediocrity—this place is for you . . . you cannot tell the difference between the dirty towels and the clean towels (they’re both wet and disgusting)! If you cancel the service, they will continue to charge you, and they make sure that you can never get a hold of them and they will never call you back after you leave a message!
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December 2023 by Chris Wilkins
Providing great customer service. Thanks for the consistency!
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December 2023 by Andrew Johnson
Best place to get a car wash in Franklin!
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November 2023 by Rachel Brannon
I’d come to this place all the time if they quit having an attendant standing there pushing the selections for you, aggressively trying to upsell you into a membership. Raise your prices if you’re hurting for revenue that badly, but I’m trying to get a car wash not deal with a 10 minute begging sales pitch.
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November 2023 by Amy H
I spent about 30 minutes waiting in line for the car wash, even though there were only about 3-4 cars ahead of me. Each car spent 5-10 minutes talking to an employee before they went though the car wash. I couldn't figure out what was taking so long until finally it was my turn. The employee is trying to sell a membership to each customer, and absolutely will not take no for an answer. I argued with him until he told me I was being rude and he was just doing his job. If his job is to harass people and stop them from going through the car wash, he must be used to irate customers by now.It takes so long to get past their aggressive employee, it's faster to drive to Cool Springs and go to other car wash that actually lets you wash your car.
