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July 2023 by Heather MacDonald
I had numerous family heirlooms appraised and cleaned. The prices were very reasonable and my charm bracelets looked brand new after cleaning. Customer service is outstanding and quality of work done was amazing!! I wouldn’t go anywhere else for repairs or purchases!! There is a reason why this store has been in business so long… quality work done by a place of high integrity!!
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March 2023 by Ashley A.
Brought a chain in for jewelry repair. Discussed when I dropped off that I wanted them to check the other links in case the chain was not worth fixing. Picked up the chain paid $60, they said they checked it, and it looked good. They had fixed broken link. 3 days later the chain broke in a different spot, not due to any sort of stress. When we took it back in they offered no help. Suggested maybe I needed a new one....Would have been no problem if they had suggested that before charging me $60 to fix, but after paying to fix left me feeling ripped off.
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March 2023 by Regina S.
We have been using Whitley Jewelers for 20+ years and we don't go anywhere else when we need jewelry repair, timepiece repair or shopping for a piece of jewelry. We were in need of a setting to fit a stone we had and we had considered just dipping the one we had - but then Guy Whitley (owner) demonstrated a computer generated design tool and in just a few minutes we had the setting of our dreams designed and the turn around was perfect! Just in time for the engagement of one of our sons.Always friendly and very personal, we love using and referring our friends to Whitley Jewelry.
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November 2022 by Doug Beecham
They are kind friendly and very fair prices. I would highly recommend. Absolutely awesome experience!! Thanks again!?
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November 2022 by Constance Dixon
I love the work that was don't to my ring. It's looking amazing. Super happy with the service and the workmanship. We will be using Whitley's from now on as our jeweler.
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October 2022 by Karthik Tiruvarur
I went in to have my Hamilton watch repaired (April 2022). The watch was with Mr.Whitley for 6 months. I got zero call backs or updates from them inspite of me making 6 calls over the 5 months. To top it all, their summer months meant they are closed on weekends.I went to the store as someone recommended them to me. Sorely disappointed. Terrible customer service and borderline condescending attitude towards customers.
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August 2022 by Serena D'Antonio
I went in to try and get my watch checked out and hopefully repaired. I was met with sarcasm and rudeness from the first second that I walked in the door. The man acted like he could have cared less to help me and continued to spout out rude comments until I finally asked for my watch back and abruptly left. I will never step foot in this store again and will most definitely tell everyone that I encounter to steer clear as well. I want to support local businesses as much as possible, but not when they have that type of customer service.
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January 2022 by Serena Enoch
I went in to try and get my watch checked out and hopefully repaired. I was met with sarcasm and rudeness from the first second that I walked in the door. The man acted like he could have cared less to help me and continued to spout out rude comments until I finally asked for my watch back and abruptly left. I will never step foot in this store again and will most definitely tell everyone that I encounter to steer clear as well. I want to support local businesses as much as possible, but not when they have that type of customer service.
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December 2021 by Brett Heard
The only place to go. Guy and his employees are incredible. Thank you!
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September 2021 by candace fesmire
One of the most polite and genuine people to work with. Great repair and when it took longer than expected they compensated. Didn’t expect that nor want and they insisted. Drive through window is a bonus when in a hurry with kids Highly recommend for any of your purchases or repairs.
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November 2020 by Brian Nock
Great customer service family owned
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July 2020 by Dustin Lin
Took a watch in for a simple but relatively niche service -- removal of anti-glare coating. They charged a fair price and did a great job. They were the only jeweler/watchmaker in the area even willing to do this, and charged 100 dollars less than the service center recommended by the manufacturer.
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July 2020 by Leriel Davis
This is the best place to shop for beautiful jewelry. And if you should need a repair, this is the place to go. Repairs are done right there. They have been in business for decades, so you know they're doing things right.
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June 2020 by Chip Geppi
I am new to Nashville and my Rolex had a problem. Dakota, their master watchmaker, repaired my watch for less money then it would have costed to ship it back to my “watch guy” in Maryland. I also had him polish the watch and it turned out factory new. I can’t say enough how impressed I am with their service and quality of work. They really need to get the word out they have Rolex repair in house. I will surely let my friends and peers know to go to this place. 10/10
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March 2020 by WinPC99
I’m a watch collector, and I’ve taken multiple watches there to have them overhauled. They are honest, friendly, and will let you know if it’s not cost-effective to repair your watch. They can overhaul an old watch and make it run (and look) like new! Dakota is an awesome watchmaker, and I wouldn’t hesitate to have him work on anything. There is a reason why they get so much business!
