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January 2024 by Johnny A.
They act like they care but in the end they don't. The entire staff is not to blame but certain ones who I was told have been there for 20 plus years maybe need to go ahead and retire. Maybe the owners should retire as well.
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January 2024 by Julie A.
They still have my senior dog's records, we had to move and he's been seen since he was a pup. We had some concerns while visiting, and took him in. Yes, the wait was long, but we received good care and the veterinarian took her time and listened to our every concern. Definitely recommend this facility.
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September 2023 by Alicia R.
I love this place and their dedication to the well being of our pets. We are so lucky to live in a city where a veterinary clinic like this can be available to the community at large. The doctors are highly skilled, open and collaborative. The staff are friendly and caring on the phone, in the waiting room, at check out, during the visit, and in the pharmacy. They saved my Goldendoodle many years ago when he was attacked by another dog and had a life threatening injury to his jugular vein. I now have a cat with anemia, which has been challenging to diagnose and requires frequent visits and coordination with specialists. I never feel like a burden nor do I ever feel like I'm overcharged for their services. Thank you Dr Reynolds and team for everything you do for pets and the owners that love them.
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June 2023 by Cindy M.
My pups, Gidget and Bandit, always receive the best care here! All the Vets, Vet Techs, and office staff are courteous and helpful!
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June 2023 by Chris A.
We had to put down our sweet 10 month old cat today. After coming to this urgent care last night, we were hopeful. But it wasn't meant to be. The two doctors we saw (last night and this afternoon) were EXCEPTIONAL! Caring and thoughtful but straightforward and honest. Under bad circumstances, we found this place to be filled with genuine pet lovers who handled our situation with so much compassion. Thanks to the Doctors and team here. They even offered to make little law prints for us to keep in memory of our sweet Gus.
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June 2023 by Stephanie P.
So grateful for the staff here! Service was incredibly fast and super efficient! Amy was so pleasant and helped comfort me and my dog. Thank you so much!!
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June 2023 by Mobina A.
I had to take my cat here for an emergency. I had never been and they were extremely professional, empathetic and thorough. When I first brought my cat in, they checked her to make sure she would be OK to wait in the lobby. I saw them do this with every animal that came in to make sure they didn't need immediate attention. Even with the wait time, it was manageable, and they gave my cat the proper care that it needed. I highly recommend this location.
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February 2023 by Christian M.
The most compassionate animal hospital I have ever been to - and that's not just one visit, that's multiple visits - from the front office caring phone rapport to the different doctors and vet techs. This morning I had to say goodbye to my feline friend & WCAH demonstrated genuine compassion, professionalism & a caring approach to walking me through the process. 5 VERY confident stars for WCAH. Thank you Drs. James & Shaun Reynolds and Jasmine for "being there".
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January 2023 by Sandy N.
Average. The devil is in the details. I brought my dog here 18 years ago and her end of life care was exceptional. The staff could not have been more caring. Fast forward to now . . . if you go to After Hours Care, they greet you through an intercom with something like, "Yes?" I don't remember the exacting wording but in my mind it translated to "What do you want?" I would much prefer 'Can I help you?' or 'Are you here for after hours care?' When I'm about to pay premium prices for vet care, a nicer greeting would go a long way. For procedure drop off, it's a cattle call at 7:30 a.m. Drop off is between 7:30 and 9:00 but a lot of people arrive at 7:30 - and there's no way to establish who came when (no number system) so you could arrive 2nd and get checked in 5th. Each time you arrive, they have you fill out the same green form with your name, address, pet's name . . . . I realize a lot of pets have the same name, but it would be nice to be treated like an established vet patient at some point. The wait times can be really long. Not having to schedule an appointment is part of what drew me back to WCAH even though I now live further away, but the wait times are never short when I try to go (I work M-F). I called to see if by any chance they schedule the service I need today (it's a follow up). I was told the service is completed by a tech, so hopefully I won't have as long of a wait as I would for a veterinarian. They don't schedule anything, so know that you will be in the queue every.single.time. I've felt limited in my ability to change vet practices because they have my pet's records and her history has gotten a little complicated in recent years, but I'm thinking it's time to move on.
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November 2022 by Cedrik P.
I don't usually write reviews but so thankful for the care we received here! Our dog accidentally swallowed something they shouldn't have and they were so fast to see him and provided such attentive care. The staff was also super friendly and took the time to answer all of our questions. Very thankful for this place!
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November 2022 by Nina P.
Dr James Reynolds was an outstanding. The appointment process was smooth? Waiting time short,
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October 2022 by Linda P.
Had taken my cat in, not realizing after 5pm was considered "urgent care", so basically got charged twice as much than I would have had I arrived there an hour before. Supposed to get a callback with lab results within 10 mins, but never did. I called the following morning, and was told a tech would call me back, and still nothing! Really wouldnt feel comfortable taking any of my pets there again after a total lack of communication.
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September 2022 by Lori K.
I cannot praise this place enough! I had to bring my baby in to be put down and they were so compassionate. I had a very rough morning and was a hot mess but everyone from the receptionist to the tech to the vet were all so patient and caring. I'm sure they deal with crying hot messes all the time but none of them seemed fake, it all felt so genuine. The actual vet throughly explained everything and took his time. He said such nice things to me. Although at the time I wasn't appreciative and didn't thank him like a I should have, now I'm sitting here remembering what he said. He really knew what to say and I do appreciate that. Thank you so much for making such a horrible situation a little more peaceful.
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July 2022 by Cheryl Philamalee Howard
I had an incredible experience today as a first time walk-in with my little buddy Toby the cat. The staff was incredible from check-in to check-out. Jasmine’s intake was thorough and very attentive. Dr Shaun was thorough, gentle, informative and so kind. I couldn’t be more pleased. Thank you, everyone, for taking such amazing care of us!! ?
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July 2022 by Mouse Trap
Very professional and caring.
