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January 2024 by Aaron Alexander
We were looking for a place to rent, and this was one that fit the bill on paper. Read some of the reviews, but wanted to look and see for myself. First, it is beautiful driving up through the complex, and the people seem nice. we had a meeting for a tour with Hazhin Salih, and she was absolutely delightful to talk to, she told us the good and bad, and answered all of our questions without a runaround. my issue is with the state of the units. She showed us one of the newly renovated units and it was not good. the floors were very old, the front door didn't close completely, and could feel a draft. bathrooms have awful tile work and just have a crappy spray paint over the tiles, and we found us a roach. not a wood roach but one of those little roaches that get in everything. at that point i just wanted to get out of that unit and honestly leave, but decided to look at a unit we originally wanted to look at, but for some reason we didn't actually get to see the place we were actually going to be living in, but we went to look anyway. walk in and get a strong smell, then aft you get the cat pee smell. It smelled like they tried to get rid of it, but I'm guessing it was bad to the point they needed to remove the carpet and check the floors underneath, but clearly that didn't happen. lots of spider webs near the floor, and that indicates brown recluses. You can't opt out of but control, so I'm assuming they spray and treat all the units, but don't know why they would have a roach and spider problem so bad, not confidant they spray as often or at all. Lots of red flags, and for what you're paying i can't say i recommend. Were coming from Nashville and i didn't think I'd see anythnig like this in Franklin. I was very disappointed with wyndchase, you deserve better for what you'd be paying.
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January 2024 by Anna Starichenkova
Plenty of outdoor space for walking. Well equipped apartments. Taking one star off for not well maintained dog park. And one more star for roach problem - not the small ones that come for the crumbs in the corners - the big roaches that come from the cracks in the vents, walls and hang out all over: bedroom, bathroom.. happens every week I see at least one, and I'm terrified of them. Not pleasant and not at all ideal. Unfortunately, we are surrounded by nature, so they crawl in. Fortunately, we are surrounded by nature, so it's pretty and peaceful outside.)
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January 2024 by Emmy Malugin
The complex is a mess.
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January 2024 by C M
If I could give this rat and roach infested apartment complex a ZERO I would. This complex is located in Franklin, TN, so I expected top of the line service. First, management is rude, dishonest and unreliable. No wonder they keep going through different ones. Secondly, there are roaches and mice living in the units! I could not believe what I saw during a walk through. This place needs to be taken over by a company that can make real improvements, because no tenant should have to live in complete filth for the prices they charge. I wouldn’t want my worst enemy to live at Wyndchase. If you are considering this complex, please keep looking. Unless you like roaches and rats. #TrueStory
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January 2024 by Faith Wilson
Hazhin helped me above and beyond!
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January 2024 by Stacey Griffith
This property is beautiful. The grounds are kept up and clean and the office staff is amazing!
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December 2023 by Robert Lawson
Hazhin S. has been extremely helpful in the whole leasing process. She responds in a timely manner and will always help with anything you need. She is one of the best and I highly recommend that you lease through her. She is super sweet and funny. Can’t wait to start my life here. It’s close to all the great necessities that are needed.
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December 2023 by Brian Lacy (Keller)
We are need residents and are beyond thrilled to be a part of this community! Hazhin has been a huge help and has been very patient with us during this process! We are very appreciative of all of the help she has given us and we are so happy with our decision to reside here.
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December 2023 by Alex
Had high hopes moving into this place, and almost immediately greeted with disappointment. Upon move in I discovered the unit was never gone through, carpets were covered I'm dog fur and smelled like urine. Kitchen was dirty and walls were scuffed and stained. Clearly turnover process was not completed let alone started....upon reporting these issues of my poor move in experience they had the carpet "cleaned" which only seemed to enhance the carpet urine smell which automatically triggered me to go rent a carpet cleaner and take care of it myself. Upon reporting having to do this, I was told they would reimburse me for the rental cost of the machine (which I never got) they then proceed to have the carpet steamed again(which was never asked for) and just brought the urine smell right back. I never got another response from Erica (leasing agent)via email after this incident. I've Emailed her several times about different issues and never got another response.Don't even get me started trying to reach the office through the phone it redirects you to an off site office that can't help you. The only way I've been able to communicate it by racing home after work to get to the office before they close to speak in person...After tolerating the poor management and incompetent maintenance, what led me to write this less than 1 star review is the fact that I have what seems to be a permanent strobe light beaming into my bedroom which is forcing me to sleep on my living room couch. This have been ongoing for 2 weeks. I've put in multiple service requests which seem to just have been closed out without communication from the on-site team. Even went to the office a few days ago in attempt to the have this resolved and to my surprise NOTHING has been done.Don't be fooled by the website stating this is a luxury property. I wouldn't even call it a B property.STAY CLEAR FROM THIS PLACE.
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December 2023 by K B
I've lived here for about 4.5 years now. The location is right in peak Cool Springs by food, shopping, the interstate, and gas stations. There's lots of green space which I love unlike a lot of apartment complexes in the city. The neighbors are friendly here. Our gym just got renovated and we have a new property manager too that's approachable, friendly, and seems ready and willing to fix some flaws left over from a prior property manager. We have lots of dogs here and the location is 'tucked back' a little so you're right next to everything but without all the city disruptions. Mike in the office has been my personal fav to work with and is always friendly and helpful and responsive which goes a long way too. I'd definitely recommend!
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December 2023 by birdie Taylor
i lived in the same unit for almost 4 years here; it’s quiet for the most part, neighbors keep to themselves, my unit hadn’t been updated since what looked like the 70’s- my thermostat broke during one summer and i had to wait 2 months for it to be fixed, my apartment was 84 degrees with no way to fix it until the office decided to help me. I had an indoor cat, and one day started noticing fleas inside my apartment. tried everything i could but since my cat was an indoor cat i know it wasn’t him. eventually the fleas took over the entire apartment and there wasn’t anything that wasn’t infested. i had to leave and break my lease because i’d wake up covered in flea bites, it’s also extremely common to find roaches just chilling outside everyone’s apartments, atleast in building 32. overall- i’d rent an updated renovated apartment in a different spot if i ever came back, and maybe i would have had a different experience.
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November 2023 by Dakota Payne
Been living here for about three years now with no complaints. I get a lot of packages delivered to me for work and few days ago I had one stollen from me. it happened to be caught on camera, so I went around asking my neighbors if they recognize the person. with no luck I decided to make a post in the community bulletin board and that's when Connor Tipsord reached out, I sent over all the info I had and the very next day Connor had my package in hand! Amazing!
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November 2023 by Alex Roberts
This is a very average complex to live in. It's incredibly convenient location wise but that's the best thing going for it. Super close to grocery shopping, the interstate, walking trails and situated nicely between Franklin and Brentwood.Most of the apartments are older and need some love/deep cleaning upon move-in. Old appliances, cheap materials etc.Management is hit and miss. Usually very responsive on the phone for small issues but renovations to the gym, business center and gates have been on-going and incomplete for years. It's kind of funny to live in a "gated" complex when the gates have worked less than 10% of the 2+ years we've lived here. Most of our unit's small maintenance issues have been fixed quickly through the resident portal but we've had a carpet issue that has taken over 3 months and 5+ follow up calls on my part to resolve. (on my own dime as well) But don't worry, they'll keep raising the rent!Pros: location, dog parks, maintenanceCons: management, subpar units
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November 2023 by Adriana Verdusco
Connor Tipsord went above and beyond when it came to helping us lease the perfect apartment for our family. He was quick and efficient with replies and never once complained when I asked to see many different units. He made our leasing experience a pleasant one and would have probably gone elsewhere had it not been for his dedication and assistance. We were under a time crunch and he made a very stressful situation much easier. Very grateful for Connor Tipsord. We have lived here for approximately three weeks now and have really enjoyed it! You can’t beat the convenience of the location, you’re minutes from literally everything you could need! Love the greenery at Wyndchase, fall looks beautiful here! It’s a very dog friendly community which we love! There are multiple dog parks and there’s even a station to wash your dog in! I like it here and am encouraging my best friend to move here as well.
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November 2023 by Randy Perry Jr
I enjoyed my experience at Wyndchase Aspen Grove! I lived next door to the maintenance man Daniel and he always made sure to help us out, even when it wasn't his work order. And Daren as well! My mom, who lives in another unit, had an issue with her A/C unit one night. Well Daren was on call that night and cane over promptly and handled the situation. It's always good to have an awesome maintenance staff on site!
