The AT&T Store in Gallatin offers a wide selection of phones, tablets, smartwatches, and connected devices from popular brands, along with various wireless data plans to suit different needs. Customers appreciate the store’s easy transition process for new phones and the availability of nationwide 5G service included with unlimited data plans. The staff is known for their friendliness, knowledge, and helpfulness. Several reviews highlight exceptional customer service, such as one employee who personally came to a customer's house to assist with internet activation, demonstrating a high level of dedication. Customers also praise the store for quick and efficient service, with one reviewer mentioning being out the door in less than five minutes after trading in a device. Staff members like Jeffrey, Seth, and CJ are frequently mentioned for their clear communication, confidence, and ability to make customers feel comfortable, especially those who may not be tech-savvy. Overall, the Gallatin AT&T Store is recognized for providing friendly, helpful, and knowledgeable service in a welcoming environment, making it a reliable place to get devices and support for wireless services.
Seth is the best! He fixed my son’s iPhone in 2 min after I had spent 2 hours on the phone with customer service!
February 2024
It was an excellent and easy transition from old phone to new phone. Mr. Jeffry was clear, concise and confident as he was able to handle my son and I business..
February 2024
This place is awesome. Got a phone with trade in online and selected to take the trade in to a store. Originally went to the Hendersonville store and they said they couldn’t help me and turned me away. Decided to try this store and I’m so glad I did. Seth got me taken care of and out the door in less than 5 mins.
