Verizon, a leading provider of mobile, 5G home internet, and business solutions, offers a convenient and accessible shopping experience. Customers can visit the store in Greeneville or shop online to schedule in-store appointments, place orders, and take advantage of various pickup and delivery options. The Verizon team is known for their proficient and friendly customer service. Customers have praised the staff for their ability to transfer data and relocate apps, as well as their willingness to troubleshoot and diagnose issues over text and phone. However, some customers have expressed dissatisfaction with the lack of information and recommendations provided, as well as the quality of service in areas with limited 5G or 4G LTE coverage. Notably, several customers have singled out specific Verizon representatives, such as Sarah and Keya, for their exceptional customer service. These employees have been commended for their kindness, patience, and dedication to ensuring a positive experience for each customer. Overall, Verizon strives to provide a convenient and accessible shopping experience, with a focus on delivering quality service and support to its customers. The company's commitment to customer satisfaction is evident in the positive feedback received from many satisfied clients.
Keya was absolutely amazing! She has a world of patience and helped me with my new phone tremendously! Thank you so much Keya!
November 2025
Most positive experience I have had at any Verizon store. Extremely helpful staff. I expressed my needs and concerns they were happy to help! Thank you!! I wish I caught names. Red headed woman and another gentleman with glasses.
October 2023
Great service. Agent was able to solve my problem immediately.
