Lowe's Home Improvement in Harriman offers everyday low prices on hardware, tools, paint, appliances, lumber, and home improvement needs for DIY projects and professionals. Some employees provide excellent, knowledgeable, and helpful service, going above and beyond to accommodate customer needs. However, experiences can vary. There are reports of poor customer service, including rude management, a lack of compassion, and arguments over issues like delivery errors and missed appointments. Delivery mismanagement can cause significant frustration. The store can have inconsistent staffing, with good service in the morning but difficulty finding help later. Some stock is old or passed over, requiring customers to search for decent quality lumber. There are also complaints about checkout service.
This is a smaller Lowes so inventory is sometimes hit or miss. In store wi fi is lacking, and often products aren't in locations you would think they would be.
July 2025
Not really one to go around reviewing places much but when something stands out I will speak up. Most of the time this Lowes is just - A - Lowes. Today, their employee Brett really impressed me with his knowledge and desire to help. Above and beyond. 5 stars.
June 2025
What's most grateful and helpful air1 did their best to accommodate to all my needs highly recommend this Lowe's
