Lowe's Home Improvement in Harriman offers everyday low prices on hardware, tools, paint, appliances, lumber, and home improvement needs for DIY projects and professionals. Some employees provide excellent, knowledgeable, and helpful service, going above and beyond to accommodate customer needs. However, experiences can vary. There are reports of poor customer service, including rude management, a lack of compassion, and arguments over issues like delivery errors and missed appointments. Delivery mismanagement can cause significant frustration. The store can have inconsistent staffing, with good service in the morning but difficulty finding help later. Some stock is old or passed over, requiring customers to search for decent quality lumber. There are also complaints about checkout service.
Got a new door from them and they told me exactly what I needed I highly recommend using a third party for installation for price wise. Jessica and Tony both did a great job at helping me figure out what I needed and ordering.
September 2026
We would like to thank Jessica F for always being so kind and for all her help with the purchase of our refrigerator and dryer.
July 2026
It was really busy they asked me if I needed help and I did it worked out great I was done in 5 minutes Thanks
