The AT&T Store provides friendly and helpful customer service, with staff members who are polite, patient, and knowledgeable. Customers have praised employees for their ability to acknowledge them promptly, even when busy, and for taking the time to explain product features clearly. One customer highlighted an employee named Illya, who was especially patient and explained how to operate their phone correctly, making him a valuable asset to the team. Another customer appreciated Tony’s assistance in upgrading to AT&T fiber internet, noting his helpfulness in understanding their needs, explaining the service benefits, and ensuring a smooth installation. The new internet service has been fast and reliable, greatly benefiting the customer’s family. Additionally, Garrett and Chelsea went above and beyond to ensure customers were satisfied, helping them keep their phone numbers and select the right plans. While there was a positive experience with customer service, some concerns about billing and discounts were mentioned, with one customer indicating ongoing issues with internet billing and plans. Overall, the store is known for its friendly staff and quality service, making it a reliable choice for phone and internet needs.
My experience was good he was very polite,even though he was helping someone else he acknowledge that i was there and would be with me shortly he was very polite and patient
February 2024
I met with Illya and he was one of the most knowledgeable young men that I had ever had the pleasure of having fix my phone. He was very patient and took the time to explain how to make my phone operate correctly. He is an asset to AT&T.
February 2024
The customer service person is 5 stars.but I was promised the discount program internet. My internet is going up consistently I tried to talk to someone. I'm just going file in court
