Courtyard by Marriott Jackson offers a mixed experience for guests. Many appreciate the friendly staff, who provide helpful suggestions and accommodate requests, contributing to a comfortable stay. Notably, one guest highlighted the attention to detail from a staff member, which made their visit more enjoyable. The hotel features amenities like a small gym, pool, and bar, catering to travelers' needs. However, several reviews point out significant drawbacks. The location near the freeway results in noise disturbances, making it unsuitable for light sleepers. Guests have reported issues with cleanliness, poorly stocked rooms, and outdated furniture. Some rooms have unpleasant odors, and there are complaints about the presence of stink bugs. Furthermore, the lack of complimentary breakfast and issues with the booking app have left some guests feeling dissatisfied, especially given the price paid for their stay. Overall, while the Courtyard by Marriott Jackson has friendly staff and basic amenities, it faces challenges that could deter potential guests looking for a more pleasant and quiet experience.
Theresa made my stay comfortable and convenient. Her attention to the details provided me with all the necessities for my stay. The little things make a big difference and she did all the little things. Thank you Theresa!
November 2025
This seems to be traveler's hotel, and that's perfectly fine since that's what I was. The staff were rather friendly, and the hotel has everything one needs for a stay including a small gym and pool for those who need exercise and a bar for those who don't. 😁
November 2025
Television broken. Room excessively hot. Very poor representation by marriot. Front desk unhelpful with tv repair.
