AutoZone on Roan Street in Johnson City is a leading retailer of auto parts, offering new and remanufactured hard parts, maintenance items, and accessories. The store is noted for its awesome customer service, with employees who are always friendly and helpful, willing to go the extra mile. Associates are known to assist customers in diagnosing problems, finding the right parts, and even showing how to do the work. The store's loyalty program is considered the best, retaining full purchase history for long-time customers. Many report receiving great service at this location, which has been a reliable go-to store for over a decade. Employees are recognized for being unbelievably kind, making visits great, and ensuring customers get back on the road.
Angelina made my day! I came in stressed about my check engine light, and she ran the diagnostic test with a smile. She explained what the issue meant and what parts I might need. Quick, kind, and very knowledgeable — 10/10!
June 2024
Excellent service! Was very helpful and gave military discount.
May 2024
We returned an alternator that had a lifetime guarantee. They didn't have it in stock but found one for us in Bristol. Good service is always given at any AutoZone we go to!
