PetSmart is a large retailer offering a wide selection of supplies for dogs, cats, birds, fish, reptiles, and small animals, with over 10,000 products available in stores and online. Services like grooming, dog training, boarding, and adoption are also offered at select locations. Customers can shop online and pick up orders in-store. Reviews highlight a mix of experiences. Many customers praise the store for being clean and having a great atmosphere with helpful, friendly, and delightful employees who answer questions thoroughly. The store is noted for its great and varied selection of products. The grooming service receives positive comments for its friendly staff who take good care of the dogs, though some note the prices are a bit higher and occasionally not all grooming services are fully completed. Customers also appreciate the ability to price match. However, significant criticisms focus on animal care. Multiple reviews state that the health and well-being of the small animals, fish, birds, and reptiles is poor, with observations of unhealthy, underfed, or dead animals in the tanks and displays. The husbandry is described as inadequate, with concerns that animals are not properly quarantined or treated for disease. Some customers also express frustration with store organization, describing an unenjoyable scavenger hunt where items are compulsively rearranged and difficult to find despite being shown as in stock online, which necessitates employee assistance to locate products.
Olithia who works in the fish department is very nice and extremely helpful, even when she's busy she still takes the time to help you!!
August 2026
I have to say something about a really sweet girl that works with the fish. Olithia I hope it’s spelled right goes over and beyond to help us. We are a pest to her a lot and she’s still so helpful and nice. I’ve rarely had anyone so good and helpful as she is. God bless the few good ones left!
July 2026
We shop here for our diabetic fur Son. He gets his medicated food here. The store has always been very clean & organized. The only issue is had was the cat adoption area stunk soooo bad! I had to walk out. Heavy urine & feces smell. I'm not sure if petsmart controls that tho. Do better please 🙏 thanks.
