Dawes Automotive NAPA Auto Care Center, serving the Kingsport community since 2009, is known for honest, reliable, and high-quality service. Customers appreciate the friendly and fair approach of the shop, with many noting the excellent work done at better prices than dealerships. The team uses the best parts and provides dependable service for various repairs, including engine replacements, transmission issues, and general maintenance. They are willing to go the extra mile, helping with warranty issues and offering honest diagnostics. Customers traveling through the area also praise the shop’s quick and helpful response, with one customer mentioning the owner's military background, which reflects dedication and discipline. Dawes Automotive is open Saturdays by appointment, making it convenient for customers. Many reviews highlight the trustworthiness of the shop, noting that there are no surprise charges and that the work is done with integrity. The shop’s knowledgeable staff and fair pricing make it a preferred choice for locals and travelers alike. Overall, Dawes Automotive is recognized for its dependable service, honest work, and friendly attitude, making it a top option for anyone needing automotive repairs in the area.
I highly recommend this place. Veteran owned, Family owned and run. You can’t ask for a better more honest place to have your car worked on. Thanks Tom and Susie for all your help when I needed it the most. 💯👆🏾
April 2026
I've had many vehicle repairs done at this shop, very professional, excellent and dependable work done every time. I would recommend Dawes Automotive to anyone who needs ANY vehicle repairs done!!!!
April 2026
Stand up guys, Tom went above and beyond to make our expensive repair hurt less. This is our new mechanic and they should be yours too!
