Lowe's Home Improvement offers a wide range of products and services to cater to all your home improvement needs. The Kingsport, TN location provides a one-stop-shop for gardening supplies, new appliances, paint colors, and patio furniture. However, some customers have expressed mixed experiences with the store. While Lowe's is generally reliable, a few customers have noted issues with paint color matching and online order fulfillment. Some have found the staff to be less knowledgeable compared to other home improvement stores, and have experienced difficulty receiving assistance in the garden department. On the positive side, the self-checkout option is praised for its convenience and efficiency, allowing employees to focus on assisting customers on the floor. Overall, Lowe's strives to provide a helpful and satisfactory shopping experience, though there is room for improvement in certain areas.
Lowes was very good in helping me fill out for a card to help me save on some future work in my home.
August 2026
Woman in the appliance section was very helpful.Picking out our refrigerator
July 2026
If you've dealt with Lowe's 800# customer service and got nowhere (like me), come to the store and give them a chance to help. Had to come to the store twice within a week with some special circumstances both times and the store (mgmt) handled it flawlessly.
