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February 2024 by Andy Lambert
AWFUL place to work. If youre not management, you average ten hours a week. only two people work any given time. itd be nice if my own MANAGERS werent leaving me alone to go shop in other stores beside ours, while on the clock. ridiculous and unprofessionally ran company, as a current employee. not for long.
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December 2023 by Scott Sexton
Great place to get shoes. They have plenty of the latest shoes and are pretty well organized.
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August 2023 by Lauren Dingus
I would give 0 stars if i could. I was never greeted upon entering the store. When I was looking at the socks up front, the 2 cashiers saw me and abruptly stopped their conversation and started whispering and staring like I "needed" to be watched or something. They still did not greet me or ask If I needed any assistance. I felt judged, profiled, and very uncomfortable. Their attitudes and demeanor were negative and hateful. When I finally decided on my purchase, I walked up to the counter, and right when I got to counter, another customer came through the door and walked to counter and the hateful cashier waited on her first, even though I was already standing there. Upon check out, the cashier barely made an effort to speak to me, which was the complete opposite of how she was with the customer before me. I saw her name tag, and know her name, but will not put her on blast. But, if she's going to be so judgemental and have such a snotty attitude, then she should consider a different career. Will NOT be back to that location again, which sucks because they have a bigger selection of shoes than the other one. I had a great experience at the Eastman Rd. location. I will definitely be back at that one.
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August 2023 by Jillian Schoonmaker
Very disappointed in their customer service. Went to buy a pair of sneakers for my child. They were on display with several pairs of the same sneakers that were clearly marked at a price. When they rang up it was $20 more. I alerted the woman at the register and she removed the tag on the display and said it was for a completely different pair of sneakers. When I asked if they were going to honor the price they were labeled I was ignored. I went and got them $25 cheaper at another rack room store. They just lost my buisness.
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August 2023 by John Adams
Friendly staff and a great selection of all types of footwear! Wonderful for all ages
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March 2023 by Bryan McGuire
Great prices just not a whole lot of inventory to choose from.... Unless you go over the the other store in Kingsport on Eastman Road.
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March 2023 by Sara Wolfe
Nice shoes, lots of styles, pleasant staff, reasonable prices.
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February 2023 by Alicia Bowser
I was a little sad they no longer carried the Nike's I wanted. but moved on pretty quick and I got a pair of Nike Air Max in Sail/Turquoise & Blue-Black. Awesome shoe! Best part is... you don't have to "break" this shoe in. There extremely comfortable & they don't hurt my feet at all. The first day I wore them to work I anticipated for something to be hurting by lunch time... But Nothing!
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December 2022 by Kim Odom
Not the best variety of sneakers. I would recommend a larger variety of Nike. That way you wouldn’t lose a sell to another shoe store in Kingsport
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August 2022 by David Taylor
Decent shoe selection. I have seen other rack rooms with more inventory. But overall a good store.
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May 2022 by Stephanie Newman
Their selection of Wide width shoes for women is almost non existent, as is their customer service. We walked around for almost 20 minutes commenting on their lack of selection and both employees just stood at the register talking to each other. We left and went to Shoe Carnival. (This review only applies to the Rack Room in the plaza with Target, the one at the Pinnacle is much better).
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April 2022 by Tony McMillan
Did not have what I was looking for ! But were nice people.
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April 2022 by Ashley Morrison
Great prices and a very good selection.
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March 2022 by Ride AMAP (As Much As Possible)
Nice place with nice people. They didn't have my size but mailed them to our house and they showed up like the next day
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November 2021 by Wendie Hickman
They have a good selection of shoes at decent prices. They have a BOGO sale going on now which is Awesome...