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December 2023 by Logan Mullins (cwoodcenter56)
I went in the store to have me service transferred into my name since I'm the only person on the account now. There were four employees at the front door. I was asked what I needed help with. I told them I needed my service transferred. I was given a phone number and sent on my way. I had just been told by customer support on the phone that I had to go into the store to have my service transferred only to be given another phone number and be told they can't help me. Pathetic
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November 2023 by C S
I have visited this store three times. One thing I have always noticed about this store is the arrogant attitude of the personnel, which does not make for a nice first impression, but they are the only corporate store in Kingsport.The reason for the last visit, I was considering switching carriers since Verizon REFUSED to modify the allocated IP address on my phone so that my location for business or other services searches was right. The IP address was incorrect because I had moved to a different area, and despite spending HOURS on the phone with Verizon tech support, they refused to update it. They continued making excuses, the primary one being that it was a browser issue, but it happened in the maps as well and I had updated all browsers, so I knew it was a lie. So I went to the store to see if they would help me and if so, I was going to upgrade to the iPhone 15. However, the employee who assisted me had a "I can't help and could not care less that you switch attitude." After speaking with him for a few minutes, he made it plain that even the corporate store was unwilling to help make the adjustment. When I told him, "Verizon just lost a long-term customer because I am going to AT&T." He slightly shrugged his shoulders, gave me a look of "Oh, well!" and said he understood.I arrived at the AT&T store in a matter of minutes, where the atmosphere was night and day. I was greeted warmly before they even knew why I was there. The clerk was refreshingly customer service oriented and even suggested a few service discounts. I left with an iPhone 15 Pro Max, and after several days of use, I can testify that AT&T's service is just as good as Verizon's. So, Verizon, get off your pompous high horse because your competition is getting better!
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August 2023 by Heather Kavu Leilani
Agent was a smart aleck. I don't need a mouthy salesperson. Just please be nice and do what I asked. There are other companies out there that treat their customers better.
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July 2023 by Teresa Ell
Go somewhere else!! The sales woman actually made fun of us to another associate and became angry when I didn't want to purchase what she explained I should. She was very unkind.
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May 2023 by Sharonhallsville
Great service to n a lost phone So we got a new phone for free
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May 2023 by Mary O'Neil
Upgraded to a new phone. Customer Service Representative was very helpful
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March 2023 by Kari Phillips
Ordered an iphone 14 Pro and I ended up not getting service at my house. I took it back within 3 days and my line is still active. I was told they would issue my $140 refund a week ago and just got through to someone to create a ticket for my refund. Not worth the hassle or the money.
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March 2023 by TheGuitarGamer33
I doubt these guys will see this but today I got locked out of my brand new S22 Ultra while having them install a screen protector and I just wanted to send my gratitude to the two gentleman that worked with me for nearly an hour to try and resolve the issue. Although we could not sort it out, they tried literally EVERYTHING. Even going as far as putting my sim card in their phones to try and receive the Samsung verification text. I was very flustered and probably wasn't the most appreciative person in that moment but these guys really went above and beyond in trying to help me. I'm Leaving town tomorrow so I likely won't get the chance to go in and say thank you. One guy had a magnificent beard and the other was kind of short with short hair and also owned an S22. If anybody sees this and works with them, please pass along my many thanks to them both and let them know Samsung got me sorted out!
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February 2023 by Amber Stewart
Bought a new iPhone and an overpriced screen protector that was broken as shown right out of the box. Instead of making customer service an easy experience and just giving a refund with proof (like the picture) I have to waste my time and gas to return it to the store. Product over priced (3 pack equivalent on Amazon vs $59.99 for 1) customer service lacking (can't even call the store directly), and required return for defective product.
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February 2023 by Nick Cross
I really wish I could give them -5 stars. The phone automated assistant is absolutely awful I have spoke to 6 different reps and got 4 different answers. I have asked all of them how to contact corporates since none of the phone numbers on the internet work. I cannot get a hold of my local store no one has the phone number for this location. No one is willing to call my local store or transfer. Verizon do better!!!
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February 2023 by James Jessee
Great staff. Took care of our needs in a courteous and timely fashion.
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October 2022 by Maryanne Garrett
Brandon was very helpful in getting a cell phone re-activated for a relative who was in the hospital and was unable to get to the store.
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September 2022 by Alex Ossovicki
The workers here are always speedy and efficient with helping you find exactly what you need.
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August 2022 by Kara James
I have been there a lot of times and with my family and i have good experience everytime i go and i love it there and i trust them so much. Thank you!
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August 2022 by Robin Broome
We didn't have to wait in line! ( which is what I was worried about). The salesman met us at the door. He was personable and knowledgeable. He was able to fix our problem quickly and we were on our way.
