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March 2024 by Kirk M.
Terrible customer service. If you have disability income, they will approve you then deny you. Stay away from this company. They are rude and dishonest.
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March 2024 by Valarie M.
Let me add to people that have a problem with 21st mortgage. I made payment arrangements with Thomas and the supervisor that he put on the phone and just now I spoke to Thomas and his supervisor Austin and now he is not honoring that arrangement and now he is saying that he wants a payment now in 4 days. That Austin was very rude and unhonorable. Make sure that you get any arrangements in writing.
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March 2024 by Gina Platt
Leah was very helpful and understood what I needed. I received the documents as said. Thank you so much.
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March 2024 by Pamela Waymire
She was very helpful
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March 2024 by Silvia Flores
Spoke with Gabrielle Hardin in Customer Service today. She is extremely knowledgeable in regards to the Companie's procedures and was able to assist me in just a few minutes. My experiences with 21st Mortgage has always been exceptional.
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March 2024 by Jon Howlett
Taylor Hill is a fine young man that cares about the customer and listens thoroughly to get the issue resolved. He even stayed on the phone with me until I fully fixed the technical issue I was having logging into my portal and changing the settings that I needed to change.
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March 2024 by Tina Luera
Taylor was friendly, professional, and knowledgeable.
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March 2024 by Laurenn E
I've been working with 21st Mortgage for 3 years and have called plenty of times to pay my mortgage and today I got a representative named Tucker who helped me answer all my questions I had about my mortgage and account, super happy with the customer service!
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March 2024 by VIRGINIA GONZALEZ
Well this Gentlemen CULLEN has been awesome and great service every time we speak so kind and answer all my questions and concerns very knowledge in all areasHe has gone beyond my expectationsThank you CULLENWe need more ppl like Taylor ?Very well informed me of all my optionsMade my day.Thanks Taylor
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March 2024 by David Hansen
Taylor Hill was a great help!!!
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March 2024 by Sheri Ablett
From start to finish this has been the easiest mortgage company I have ever worked with.Taylor was great, helped me get set up for my first payment online.
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March 2024 by LISA HATCH
Taylor Hill was awesome! Polite, professional, and quickly resolved my issue - a real pleasure!
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March 2024 by Stephanie Christion
Keeton was a pleasure this morning. He gave me great news to assist me. Thanks Keeton.
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March 2024 by melissa barot
Taylor hill was great
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March 2024 by Margie Merritt
Naomi in customer service sent the form I requested for monthly auto draft for mortgage payment. I am very pleased with the quick response to my phone call. Thank you very much Naomi!!
