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September 2023 by Austin O.
Been without internet for a week. Get worked around by customer support, never get answers, never get help. Website updates every day and just keeps saying it will be 24 hours before its restored.. here i am a week later with no help.
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August 2023 by Paul Gazda
Had a service appt to reconnect due to downed wire on Saturday between 4 and 8pm. No call no show. Next appointment available is on the following Tuesday, like I lost my place in line. If you didn't get to me that day I should still be in the work que not making a new appointment.
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January 2022 by Tracy Isaac
If I could I would give them a -8, because that's how long I waited for someone to show up. I was supposed to have internet installed yesterday and ended up wasting an entire day. After 3 phone calls and no one showing up, I finally canceled the order at 8pm last night! So unprofessional! I do not recommend this company!
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August 2021 by joshua
Technicians don’t fix their slow internet I pay for 1gb/s service and barely get 200 down on all of my devices now they’re charging me 80 a month for this garbage not worth it!
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March 2021 by NATHAN MONROE
This internet service is BEYOND terrible and the technicians/responders are even worse. I highly reccomend just about ANY other internet provider when comparing to this garbage. Can't even browse social media networks without the page refusing to respond.
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January 2021 by T C
Trash. Pay for high speed, can barely browse the web.
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June 2020 by Whitney Hodges
We have been without (fixed wireless ) internet through AT&T for 6 weeks here on Flat Creek in Sevierville,TN .We have had a technician out a ticket created and nothing done to fix it . We have called 10 times and every time have to start all over with the person on the phone. It seems to me AT&T doesn’t want to hold up there side on the contact and fix there equipment.
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May 2019 by Rob L Davis
I had not had a chance to get their internet, tv or anything else. I had placed an order for the direct TV system. Yesterday I received a computer call that verified the appointment time of 12 to 4 today and I would receive a call from the installer, 1 hr. b4 arrival. At 4pm today nobody had called. I spoke to 3 people describing themselves as supervisors. (Paid liars) .The last "Supervisor" said let's just set it for Monday. First off I am not in on Monday, they had already cost me a full days pay. Secondly DIRECT TV HAD LIED TO ME. I canceled the order and I will do everything I can to get everyone I know to look elsewhere for telephone, cell phone service, internet, andYV. If you read this and go with Direct TV anyway, then hit yourself in your with a hammer as you are an idiot.
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January 2019 by Kyle Jo
Att has lazy techs and poor customer service...buyer beware
