AutoZone on Western Ave in Knoxville is a leading retailer of auto parts, including new and remanufactured hard parts, maintenance items, and accessories. This location receives consistent praise for its knowledgeable and helpful staff, who are described as actual car people that understand engines and provide real assistance. Multiple reviews highlight employees who go above and beyond, offering helpful advice on deals and bundles for parts like brakes, rotors, and fluids. Specific instances include staff saving a customer from an unnecessary battery purchase by cleaning corrosion and a manager who personally replaced a difficult battery for a stranded customer at a nearby gas station. Customers report that the store reliably has needed items in stock or can obtain them quickly. The overall sentiment is that this AutoZone provides super help and excellent, rescuing customer service, making it the preferred location for many.
Jeff the manager at autozone was so helpful and fixed my passenger blinker for him. I will always go to western ave Autozone. Thanks Jeff for your great customer service.
March 2025
The help from this location was super. The long lady running the store at the moment was so helpful as well as the young man Thomas. Will use this location every time I need automotive help.
March 2025
I am always helped even with parts they may not be sure about
