CarMax in Knoxville, TN offers a large selection of used cars, trucks, and SUVs, making it easy to find the right vehicle all in one place. Customers appreciate the no-haggle, pressure-free shopping experience, which is especially helpful for those with social anxiety or on a budget. The online ordering process is smooth and user-friendly, allowing most transactions to be completed remotely, with staff communicating via text, email, and phone. Many reviews highlight the friendly and helpful service from associates, who assist with understanding each step and making the car-buying process simple and quick. CarMax also provides an easy selling process, even if customers do not purchase a vehicle from them. Service after the sale is efficient, with quick, courteous responses to issues such as windshield wiper repairs, often at no charge. While some customers feel that the pricing is higher than average market prices, they value the convenience, quality, and straightforward experience. Overall, CarMax is seen as a reliable, customer-friendly option for buying and selling used cars, offering a stress-free alternative to traditional dealerships with excellent customer service and a wide vehicle selection.
Amazing friendly service traded my honda civic for CRV. GREAT DEALS was cheaper then autonation and a few other competitors and can order cars from afar if it's a color or mileage dilemma
April 2025
Very friendly staff. Helped me weigh all of my options. Didn’t hesitate with any of my questions.
April 2025
The customer service was great. My agent, Brittany, was friendly and helpful. The one thing I didn't like was the over pricing of the cars, however. The company does not abide by the J. D. Power average selling price of the cars they have for sale.
